ITSupport/HelpDeskatTrustpilotinNewYork,NY

About Trustpilot:

Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, Trustpilot has seen demand for its service rapidly increase, now providing over 125,000 businesses with TrustScores based on more than 15 million reviews. Trustpilot operates in 24 countries, with offices in the UK, US, GER, AUS and Denmark. Enabling businesses to engage with customers directly, Trustpilot invites shoppers to provide reviews of their experiences, allowing for a more open conversation about business improvements based on personal feedback.

Your job:

Your main focus will be to support Trustpilot employees in their internal technical needs. In doing so, you will be part of a dedicated team handling IT Tickets for our Trustpilot offices. You will play a key role in the day to day operations that ensures our hardware and software systems are running seamlessly. You love to offer assistance in fixing the issue at hand no matter how small. You are patient even when having to repeat: “Is it plugged in?” Have you tried turning it off and back on?” Can you explain what you mean by “computer running slow” ?”

To fill this role we expect that you can check most of the following boxes:

  • A solid understanding of and experience with IT support in an international organization
  • Ability to troubleshoot network problems at the desktop level
  • 1-3 years of experience in a similar role
  • Assist with onboarding of new users
  • Install, test and configure new workstations, peripheral equipment and software
  • Manage laptop/desktop & mobile setup and deployment for new employees using standard hardware, images and software
  • The environment is fast-paced and we set the highest standards for ourselves. You need to thrive in this kind of environment.
  • Great interpersonal skills – you know how to connect with people and have strong communication skills
  • Your approach to work is structured and with a positive, service-oriented attitude.

We offer you:

  • The opportunity to be a key player and build your career at a rapidly expanding global technology company
  • A competitive salary
  • 100% covered health insurance. Vision and dental insurance offered.
  • Free catered lunch every Friday, bagel Mondays, office happy hours, ping pong table, foosball, darts, 2 kegerators, endless snacks/drinks and more
  • Great office location at in the heart of the Flatiron District

 Application:

If you see yourself in this role, and you are interested to know more about us, shoot us your resume!

 

 
 

Apply now

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Trustpilot is an online review-driven community and platform that builds relationships between consumers and businesses. Launched in 2007, the company has developed strong positions in Europe and the US, and is now entering other parts of the globe. Trustpilot enables e-commerce businesses to [...]



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