Welcome is IBM!
Your Role and Responsibilities
IBM seeks to hire an entry-level hardware computer technician; System Services Representative (SSR) for the Long Island, NY, area. This role is an entry-level position for an individual contributor responsible for on-site installation, maintenance, and repair of IBM and multi-vendor systems and components, including hardware, electronic equipment, networking products, software, and operating systems. They are the primary technical interface to clients for the coordination of hardware and software support and delivery of operational services as required by the client. They advise clients of preventive maintenance, configuration, operation, and environmental factors which may impact product performance or impair the client's IT operation. They may also perform services activities such as systems assurance, systems-level problem determination, discontinuance and relocation of IBM and non-IBM systems and products. They are accountable to ensure a high level of client satisfaction with service delivery, technical support, and operational services for the client account(s). When critical situations occur, they are the IBM technical interface to clients and manage the situation until the problem is fixed. Can work in both consumer homes or enterprise environments in the Long Island, NY, area.
- Performs maintenance on equipment applying basic repair techniques and relying on service manual instructions and pre-established guidelines to perform repairs.
- Responds to request for emergency repairs and follows through with timely service.
- Ensures the completion of associated paperwork and records, including trouble tickets, mileage logs, and time logs.
- Initiates requests for required equipment, parts and supplies.
- Maintains care and appearance of Company vehicles and equipment as applicable.
- Develops good working relationships with repair team employees.
This position will be a mobility role, where the SSR will travel to customer locations within a defined radius of Long Island, NY area.
A valid driver’s license and reliable vehicle are required.
Required Professional and Technical Expertise
- Valid driver’s license
- Reliable vehicle
- High school diploma
Preferred Professional and Technical Expertise
- Technical School degree - Computer technician
About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network. It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!
Your Life @ IBM
Welcome is IBM!
Welcome is IBM!
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
IBM is a leading cloud platform and cognitive solutions company. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 employees serving clients in 170 countries. With Watson, the AI platform for business, powered by data, we [...]