Sr.UserResearcheratZooskinSanFrancisco,CA

Zoosk
Zoosk Zoosk is the #1 dating app.
over 1 year Job
Are you looking to join a team that strives to bring a positive, real-life impact to the lives of millions of people? At Zoosk, we have the tremendous and rewarding challenge of facilitating meaningful connections between over 40 million users worldwide and growing. Our users span 80 countries worldwide and exchange millions of messages in 25 different languages every single day.

Do you like your research to influence the experience of millions of people worldwide? Do you want to join our highly supportive Product team and make recommendations that will improve our service?

As a User Researcher, you’ll lead efforts to help us understand who our users are and how well our products serve their needs. You’ll make product recommendations based on your research, and quickly see the results of your efforts in our fast-paced, iterative environment. You’ll work closely with Product Managers, Designers, Marketing, and the Senior Leadership Team to ensure that everyone knows what our users want and experience.

You should have a strong understanding of how people interact with technology, and know how to communicate that to coworkers with technical and non-technical backgrounds.  You should advocate for good experiences while understanding how to balance user needs and business needs.

What you will do:

    • Take on a UX research program, improve it, and make it your own
    • Run research projects from end-to-end
    • ‰Understand and apply research from other related disciplines (Market Research, Consumer Insights, Business intelligence) to help create a larger, more holistic view of our customers‰
    • Skilled knowledge of which research methods to use when and how to advocate for their use and results
    • Conducting interview sessions and diary studies
    • Designing and conducting usability studies
    • Conduct holistic analysis of behavior and performance across the entire Zoosk ecosystem
    • Drive change by communicating research findings that are convincing and actionable for both research experts and non-experts

What we're looking for in you:

    • A documented track record of research, user testing, and making recommendations
    • ‰The skill of presenting 15 hours worth of work in 15 minutes‰
    • 5+ years experience (outside of academia) doing user testing and other qualitative research such as interviews, diary studies, persona development‰
    • The ability to play well with others, but also to push back‰
    • Strong command of user experience principles and heuristics
    • ‰Skilled in both quantitative and qualitative user research methods
    • Willingness to look holistically at the practice of qualitative and quantitative research, identify gaps, and work cross-functionally to fill those gaps
    • Have a sensitivity to design and user experience / HCI with a background that includes research of consumer facing products (e.g. mobile app, website, software, hardware etc.)
    • Strong experimental design and/or A/B testing skills; you understand how to plan, execute, and analyze experiments in a statistically rigorous way
    • B.A. / B.S. in Computer Science, Human Computer Interaction, Experimental Psychology, or related field (preferred) – MA / MS in HCI, Psychology, Social Science or a related field desired
Zoosk Core Values: Don’t stop caring. Be a doer. We’re better together. Speak up. We say no to the status quo. If there’s fun to be had, then have it.

While there is a lot to do, we also have a very open and collaborative culture and know how to have a lot of fun; frequent team and company outings, Hackathons, happy hour every Friday, daily catered lunches, health and wellness benefits, 401K matching, generous maternity/paternity leave policies, and flexible time off are just some of the ways we support our teams.

Zoosk is proud to be an equal opportunity workplace committed to building a team culture that celebrates diversity and inclusion.
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Zoosk
Zoosk is the #1 dating app.

Since 2007 Zoosk has been a leader in online dating: Zoosk is the top grossing dating app worldwide in the Apple store, and the most downloaded dating app on Google Play in the US. Photo Verification and Behavioral Matchmaking™ support a community of over 41 million members worldwide.



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