"If your actions inspire others to dream more, learn more, do more and become more, you are a leader." - John Quincy Adams


Education

    PhD in Management, Specialization in Leadership & Organizational Change (currently enrolled) MBA in Technology Management from University of Phoenix (online) 2008 BA in International Business from George Mason University, Fairfax, VA 1999

Career


Experience

    Sr. Technical Program Manager/PM: • As Senior Technical Program Manager across multiple industries within IT & Business Consulting with over 18 years’ experience driven to increase productivity, decrease risk, show the ability to deliver uniquely custom solutions across Federal, State, and Local Government and Private sectors. In-depth knowledge of program/project management, which contributes to strategic goals of an organization by being an advocate who is a self-motivated, proactive problem solver with integrity across all business functional/technical areas in delivering quality products and services. Director who has managed, analyzed, and executing implementations across the IT industry and Global-Offshore Projects with teams in China, India, Israel, Italy, UK. Many were to ensure standardization, customized products/services, and network infrastructure projects in Software, SOA, Enterprise Networks, Managed Services, Business Continuity/Operations, E-Commerce, Change Management, and Mobile Platform Computing including Web Services using Waterfall PMI/Agile/Scrum methodologies using varied tools ex.: MS Project, HP ALM, JIRA, Visual Studio, Trello. • Sr. Technical Program Manager who’s experienced in driving revenue, delivering higher standards of service excellence, overseeing teams, software applications, information security & risk compliance, administration and automation environments; industry compliance, business process management end-to-end, user/role identification and provisioning; requires writing and analyzing user requirements; producing detailed functional specifications, functional testing, and testing system, preparing training material and/or providing user training/support. • Victoria Taisacan is an innovator who uses her entrepreneurial business acumen and in-depth knowledge of business and technology to progressively increase revenue and achieve the strategic goals of an organization. She knows how to manage company marketing and branding by having a strong work ethic, integrity, flexibility, adaptability, futuristic thinking, crossed with a positive—hard working attitude are characteristics suited for diverse companies seeking talent with her unique skillset. • Passionate about helping people succeed, learn, and grow over time. As an experienced professional constantly seeking innovative ways to improve the user and customer experience, and deliver a higher level of service excellence, quality, on time, increase in productivity, and cost efficiencies for end-to-end solutions and project executions. Diverse and advanced skills in technical/business analysis and technical writing of over 25 years. • Highly proven record of accomplishments in program/project risk-management, and in contract administration—fixed and T&M contracts, SOW, Maintenance Agreements, MOU, Teaming Agreements, Pricing, and Terms and Conditions. Performed roles in project scheduling (SME), proof of concepts, gathering requirements and gap analysis, surveys, JAD sessions, planning, increasing productivity using EVM, stakeholder engagement, transition management, system design, SOA & IT implementations, supply chain activities, scope management, quality/testing, change management systems (CMS), customer data management (CDM) systems, and customer relationship management (CRM). • Using a diverse portfolio to drive the user and end client experience over by mentoring teams, exhibiting tangibility, and scalability with pre-planning/planning, road mapping, risk assessments, stakeholder/vendor management, standardization, streamlining business processes, and the execution of full lifecycle Software, SOA-Enterprise Service Bus, Enterprise Networks & Managed Services, SaaS, and Mobile Platform Computing including web services. Government clients: DoD, DHS, DoN, DoL, MHS, Dept. of State, and other government clients. SharePoint-15+ years, including Office 365, 2000-2013 versions with web parts and web apps integrated for real time information access, seven years’ experience using SharePoint administrator for over 3,000 users of 2000-2007, and understanding of records and case management systems, migrations of farms of data. SharePoint Designer (6 years) 2007-2013. Security, content, site management, data farm migrations, group permissions. IT, Security, & Networking • As a Senior IT, Security, & Technical Services Professional successfully managed over 90 large product development programs, software, infrastructure-integrations, and enterprise wide projects valuing at over $250M and over a 100%+ utilization. Innovative PM in IT, Security, & Business Consulting with ten + years of experience across Federal, State, and Local Government and Private sectors. Over 18 years in managing implementations across the IT industry and Global Projects with teams in China, India, Israel, Italy, UK while ensuring standardization in Software, SOA, Enterprise Networks, Internet of Things (IoT), Data Driven Networks, Managed Services, Business Continuity/Operations, Change Management, and Mobile Platform Computing including Web Services using Agile/Scrum/Waterfall PMI methodologies. In-depth knowledge of technological implementations and project management, which contribute to the strategic goals of an organization. • Scrum Lead-responsible to build out, lead, and manager all daily scrum, sprint planning, sprint demos and retrospective meetings. As well as the scrum process with the coordination of 10+ on avg. of 4 scrum teams average 4-6 week sprints with 2 weeks QA/Bug Fixes using Bugzilla and MS VB while removing any impediments for the scrum team feature complete on schedule. Actively assessing and minimizing conflict resolution, by focusing on scrum values of openness, honesty, and respect. • A SME in estimation and planning by using, creativity, reliable, and practical plans for software development projects including all QA & SDLC Software Testing Activities. Participated in SAFe Methodology training for Hexaware project delivery towards becoming certified SCRUM/SAFe practitioner. Able to provide extensive end-user and client training for functional and technical teams on SAFe and Agile best practices including creating and managing work item tracking, tracking features, tasks and raising and escalating impediments as needed. Arranged daily stand-up meetings, facilitated meetings, schedule meetings, demo and decision-making processes to ensure quick inspection and proper use of adaptation process. Organized and facilitated the sprint planning meeting and a conduit for the teams, helped product owners to make the product backlogs in good shape and make them ready for the next sprint, conducting stand up meetings. • Experienced in software selections in IT/ IT Security and ISO 27001 & 9000 & CMMI. One project wrote alternatives analyses as a section to a government business plan for our client who at the time was the USDA. Analyzed five different types of software, hosted demos for development and management teams, gathered analyzed pricing included in the overall analysis. Number of years’ experience in software evaluation overall is (eight). Knowledge of SAP, SOX, ITIL, CMMI 27001, 9000, SDLC, SOX, HIPAA, DISTCAP, and DIACAP, FISMA, and NIST Standards with an inactive Secret Clearance. • Information Technology, (10 yrs.) in Retail, (6 yrs.) Quality Management, (4 yrs.) Security Management and Operations, Web Services, E-commerce, Asset Management, and Telecommunications areas with on time delivery and exceeded client satisfaction. Tracking testing through open source tools such as HP ALM, JIRA, Visual Studio, Bugzilla, Trello, and responsible for ensuring the user acceptance testing process is streamlined against client expectations. • Authored over 700 resumes (15 years), 800 Past Performances, 20 system security plans and audits, completed 25 accreditation packages, Standard Operating Procedures (SOP), training manuals, web and print content methodologies, gap analyses, system test plans, all phases of project management documentation, security management plans, developed multiple functional and process methodologies and performed physical security assessments, for client’s emergency management programs and security policies. Over eighteen years’ experience document management architecture providing traceability and using web document management tools used are MS Lync, Citrix-GoToMeeting, Live Link, and WebEx and version control in all color team reviews based on performing live, virtual, and team pass off reviews. SharePoint Architect, Design, & Developer • SharePoint-18+ years, including Office 365, 2000-2016 versions, web parts and web apps integrated for real time information access, seven years’ experience using SharePoint administrator for over 10,000 users of 2000-2013, and understanding of records and case management systems, and oversaw multiple locations for migration of legacy farms of data to the newest platform SQL Server. SharePoint Designer (8 years) 2007-2016. • Lead SharePoint and Network administrator for Single-Sign-on, Security per-missioning of content, site management, data farm migrations, group permissions. Functional & Technical Training Delivery • Designed and delivered a functional training on SAP Solutions Manager 7.0 for all the project’s work streams for over 80 people in CS, Billing, and FICA, DM, WM, Training, and OCM teams. • Delivered over 50 trainings in the last 15 years; a specialist in designing and delivering training across industries, uPerfom, WebEx, Skype for Business, Lync (older versions), audio conferencing, and software that supports all aspects of a business end-to-end. Support management for delivering train-the-trainer of functional and business units, new consultants’ onboarding and providing orientation training and Accelerated Project Support Environment tool, which is used as the projects statement of record runs off a SQL database. Web Front & Back End Development/Social Networks • Highly skilled Web Developer for front sites for over 10 yrs. using data driven, open source, and reliable tools/programming languages to design, develop, and build solid professional websites. Customize graphics, images, and styles using Adobe Creative Suite. • Current network on LinkedIn of 5600k (connections), excellent understanding of Social Media avenues such as blogs, Twitter, LinkedIn, FB, Circle, Hubspot, Hootsuite, Instagram, Periscope, Snapchat, Pinterest, WeChat, Vimeo, Web Analytics for marketing, corporate branding, determining trends, using SaaS to leverage their platforms for business opportunities and understanding where competition is asserting themselves in the marketplace. In previous positions, leverage various SaaS ways to keep teams informed on projects via these tools to position projects in preventing risk and reducing project costs. Excellent understanding of Social Media avenues such as blogs, WordPress, Twitter, LinkedIn, Instagram, Pinterest, Circle, Opportunity, Snap Chat, We Chat, Facebook Web Analytics for marketing, corporate branding, and determining trends. Using SaaS to leverage their platforms, SaaS for moving teams into Agile/Scrum execution on projects while using tools for preventing risks and reducing project costs. (9000+total for LinkedIn and combined with social media platforms). Able to drive out SEO strategies based on data gathering, sampling, and analytics to track website traffic, user habits, and preferences online. • Digital Marketing using Web & Hootsuite, HubSpot, Pitchbook tools for corporate branding, and determining trends. Using SaaS to leverage their platforms, SaaS for moving teams into Agile/Scrum execution on projects while using tools for preventing risks and reducing project costs. • Workshop Instructor and Volunteer Mentor to assist the US Chamber of Commerce agencies & the University of Phoenix in training students & assist Veterans in reentering the workforce: on resume writing, career coaching, personal branding, networking, social media influences, & interviewing skills development. Alumni member of the Mentor/Mentee Program for University of Phoenix. Currently mentoring 12 BA/MS candidates in the fields of Human Resources, Business Administration, Web Development, Non-Profit Administration, and IT Consulting. (Approx. 2-10 hrs. per week/month). • She has an extensive advanced proficiency in technical/business analysis and technical writing of over fifteen years. SharePoint-15+ years, including Office 365, 2000-2013 versions with web parts and web apps integrated for real time information access, seven years’ experience using SharePoint administrator for over 3,000 users of 2000-2007, and understanding of records and case management systems, migrations of farms of data. SharePoint Designer (6 years) 2007-2013. Security, content, site management, data farm migrations, group permissions. • Experienced in software selections in IT/ IT Security and ISO 27001 & 9000 & CMMI. One project wrote alternatives analyses as a section to a government business plan for our client who at the time was the USDA. Analyzed five different types of software, hosted demos for development and management teams, gathered analyzed pricing included in the overall analysis. Number of years’ experience in software evaluation overall is (eight). • Authored over 700 resumes (15 years), 800 Past Performances, 20 system security plans and audits, completed 25 accreditation packages, Standard Operating Procedures (SOP), training manuals, web and print content methodologies, gap analyses, system test plans, all phases of project management documentation, security management plans, developed multiple functional and process methodologies and performed physical security assessments, for client’s emergency management programs and security policies. Over eighteen years’ experience document management architecture providing traceability and using web document management tools used are MS Lync, Citrix-GoToMeeting, Live Link, and WebEx and version control in all color team reviews based on performing live, virtual, and team pass off reviews. Sr. Technical Services Consultant, Etching-It.com, Ocala, FL 4/2017 TO Present • Oversee all job posting, screening of candidate resumes, evaluations for scheduling interviews, conducting candidate 1st & 2nd round interviews, and reporting results to management. Provide training to internal consultants on tools, time reporting, development of internal processes, HR best practices, HRIS, HR benchmarking, and Human Capital Management. Sr. Consultant, LanTech Inc., Ashburn, VA 7/2016 TO Present Sr. Principle Consultant II, EY Hexaware, Secaucus, NJ 8/2016 TO 4/2017 • Senior Global Test Manager for a all of the Americas (all Central, South, USA, Caribbean) & UK, Ireland, SAP implementation within the following Enterprise SAP Modules EY Sales & Distribution, HCM, C2E, S2P, I2C, I2E, CRM, FICO, Billing, BW/HANA, Tax, HP ALM 12.01-12.03, FICA, Billing, Solutions Manager 7.0, and HANA interfaces and integrations and over 100 legacy applications with in MS Azure Cloud Environment. • Responsible for the planning, management, resource planning, and defect management of the Wave 1 Global USA--Central/South Americas with a team of 150+ worldwide, Testing, Test Strategy/Planning, and Testing plan execution. • Where country testing is required in the overall testing E2E mega scenarios, working with core-business process teams to define testing scope, strategy, and scenarios. • Preparing and validation of testing scenarios, validating and reporting system defects, obtaining final users acceptance and sign-off requirements and test results. Monitoring and controlling test process quality and results, coordination and administration of all test activities with stakeholders globally. • Conception and execution of non-functional, automation, and regression testing. (E.g. performance). • Manage test cases and test sets as well as defects in HP ALM 12.03, issues, error handling and reporting. Sr. BPM/SAP CRM Functional Unit Testing Consultant, Squires Group, Alexandria, VA [contract] 2/2015 TO 5/2016 • As a Sr. ERP/Functional Consultant role for Washington Gas-Light, worked across SAP Implementation in utilities modules--CRM, FICO, BPM, Testing, & ECC. Performed as a SME program wide in these areas performing reviews of functional & dev. specifications, requirements mgmt., creating test data, writing, validating test cases & steps, test execution, defect mgmt., reporting between Interaction Center Web into HP ALM tool. Worked for Washington Gas Light onsite 100% in an expanded role by (current) working on the BI/BW Reporting team designing customize reports, reviewing FS and mock ups for standard reporting, working with the Functional Teams to write test scenarios, cases, and execution through development phase and integration testing cycles to “Go-Live”. • A Business Process (BP) SME (6 months) who is consulting WGL on how to capture BluePrint BPs “As-Is” and “To-Be” scenarios that are to be incorporated into the BPDs for the enter Blue Print mapping for their Enterprise SAP Sales & Distribution, Engagement to Cash, Utility Modules Implementation for CRM, Customer Service, Billing, Consumption, Supplier, Workforce Manager, Solutions Manager, HP ALM 12.01, Click, FICA, BI/BW, and HANA interfaces and integrations. Utilizing tools HP ALM/QTC, SAP 7.0 Solutions Manager, CRM, and legacy applications with in MS Azure Cloud Environment. • Performing SOX/QA Audit/Security controls mapping and determining areas needing additional controls in place based on previous legacy systems. • Support HR management by hosting new consultants’ onboarding and providing orientation training and Accelerated Project Support Environment tool, which is used as the projects statement of record runs off a SQL database. • SME by supporting the PMO on training consultants and using the Systems Integrator’s APSE tool. APSE is a web-enabled project management and documentation system, providing a user-friendly, collaborative working environment between all project personnel. The toolset offers detailed document change management, revision and edit history to provide control of data integrity, each document within the repository has a comprehensive approval management process assigned, ensuring that each quality deliverable is managed through the development cycle from high level scoping, through detailed design, testing and program and business acceptance. • Designed and delivered a functional training on SAP Solutions Manager 7.0 for all the project’s workstreams for over 80 people in CS, Billing, FICA, DM, WM, Training, and OCM teams. After identifying the business needs with WGL on how they will use Solutions Manager, then custom training materials, live demos, and standard operating procedures were designed to support the overall execution and after Go Live of the project for all the end-to-end business processes. Additionally, support the testing team in training end users for HP ALM 12.01. Sr. IT Client Services & SAP Solutions Consultant, SIG, Alexandria, VA (independent client) 4/2012 TO 2/2015 • Design Business and Recruiting Processes: HR-hiring, vendor, and supplier agreements, designing and building consultant database. • Business Development: using existing business and social network to seek out new business opportunities and attract clients for IT Consulting and Staff Augmentation Services. • Marketing and Branding: collaboratively developed a branding and design for the SIG logo, marketing materials, and advertising of the company. • Web Development and Content Management: responsible for designing and coding corporate website using Adobe Creative Suite 6--Dreamweaver, write, maintain, and update all content for the SIG site. Launched site in November 2012 using FTP Manager Software. • Contracts Management: project scheduling (SME), developing contracts management processes, agreements, statement of works, maintenance and follow on contract agreements. • HR: Design and Training, Interviewing, and Qualifying Consultants, Meeting with clients. Sr. IT Security Solutions Consultant, Bridge Partners Consulting, (Client Microsoft), Seattle, WA 3/2014 TO 5/2014 • As Senior Manager/Consultant who performed the role of Security/QA Compliance/Privacy Program-Project Manager in IT & Business Consulting with fifteen years of experience across Federal, State, and Local Government and Private sectors. Over ten years in implementations across standardization in software, ISO 27001-9000, SOA, Enterprise Networks, Managed Services, Web Services, SaaS, CRM, and Mobile Platform Computing. • Ability to lead and support the execution of deliverables across multiple platforms and diverse stakeholders for technical implementations using a deep skill set of project management, quality assurance, and security industry standards to the strategic initiatives of organizations. Additional knowledge of SOX, HIPAA, FISMA. Sr. Program Manager, (Client Microsoft) Jakoba Software, Redmond, Washington 10/2013 TO 3/2014 Solutions Delivery, Human Resources & CRM • Large end-to-end implementation of custom HR & CRM software application build with an integration into SAP, CRM, and internal existing applications and vendor tools. Team consists of over 100 members spread across offshore/international stakeholders, engineering, and internal clients/vendors. Actively overseeing program management activities, hosting weekly meetings with executives and status meetings, meeting minutes, manage action requests, risks, decisions, issues, deliverables, project planning/scheduling, developing and updating dashboards, tracking high-level milestones. o Oversaw planning, scheduling, and coordination of large software design reviews event for over 50 people onsite, including room booking, development of presentations, and tracking notes/triage of closing comments. • Working as a key member of the Solutions Delivery Team, in MSIT for a Global Careers Project that is internally confidential. • Managing a large global project implementation with a three-year lifecycle valuing over $5M the first years, total team dispersed worldwide, and an offshore engineering team building a customized internal HR software application. • Architected and administrator of internal SharePoint PMO site using MS Office 365 SharePoint 2013 Designer, Web Apps, and Web Services to manage the program and phases of the project work statement and activities. SAP/HCM/QA Consultant, (Client was Costco), Issaquah, Washington 4/2013 TO 7/2013 • Consulting services for clients on performing software development, testing management lifecycle and process improvement. Expert in performing a QA audit of onsite vendor project status for HCM implementation. • Subject Matter Expert in Human Resources and Human Capital Management as it pertains to business process management and system integration with SAP 7.2x, HP ALM, Google Doc collaboration tools, and uPerform tools. Program Manager, (Client Intel) Linux OS Programs / Google, Chrome OS, Hillsboro, OR 7/2012 TO 10/2012 • Coordinated and collaborated with stakeholders, project scheduling (SME), and all the large development teams company-wide, which time-sensitive environments are providing inputs into the development of platforms for Linux OS and ingredients for submitting into the Linux Foundation. • Identified program risks and road mapping as results of surveying hardware component owners, validating, establishing mitigation plans, recommendations for Business Process Improvements and identifying various scenarios for problem solving. • Utilized extensive CRM experience to manage stakeholders and clients. • SME for the management team on best-case scenarios for managing communication, capturing meeting notes, tracking progress on PDT’s in SharePoint and knowledge management of deliverables for all phases in queue using with web-based, MS Office, and Project 2010 tools. • As part of the Platform Client Core Group (PCCG) Product Development Team (PDT), actively host weekly meetings, meeting minutes, manage action requests, developing, and updating dashboards, tracking high-level milestones, performing gap analyses, surveys, and asset ordering in a Scrum Environment. Senior Project Manager of PMO and Solutions Architect, Thinkstream, Inc., Tigard, OR 10/2011 TO 9/2012 Achievement: Worked with Miami Dade County and Santa Clara County CIO Office from Pre-sales to Post sales on writing their contract and master services/pricing agreement valued at over $10 million dollars in new revenue over a five-year contract period. Managed on average over 10 -15 projects in varying stages of maintenance, pre-sales, design, and implementation with combined staff of 40 of software and quality engineers and senior management. • Directly responsible for developing and managing customer relationship management (CRM) and leveraging these relationships to win a $5 Million contract with Santa Clara County. • Established Program Management Office to manage software development projects using PMBOK 4th edition—full PM Lifecycle, project scheduling (SME), Agile-Waterfall and Scrum Methodologies with web-based, MS Office, and Project 2010 tools. Work closely with developers and quality engineers to respond to client needs throughout the SDLC process including deliverable management, road-mapping of solutions, scheduling, quality management, process improvements, and resourcing for projects of $5-$10 Million for State and Local Government clients nationwide. Products include IPAD and mobile applications, computer aided dispatch, and records management systems based on having a Web ad Cloud Services and Integration environment with backend technology using SQL, Oracle, .Net, VMware, and Open Source. • Actively setting up standardized lean processes for deliverables management, work in progress (WIP) tracking, requirements gathering and gap analyses. Fluid and flexible for performing many roles on projects, understanding scope creep, preventing, and mitigating risk, managing multiple projects simultaneously, and meeting client deadlines. • Key Stakeholder and Advocate for the Software Development and Quality Management, and Testing Groups for responding to client needs on all project deliverables and using open source tools to manage workflow, bug tracking, and mitigation of risk. • A gatekeeper for overseeing the artifacts to glean/migrate information for clients from planning through execution/completion under the pressure of fast-paced, time-sensitive environments including resumes, past performance, and SMEs. • SME for the management team on best case scenarios for communication, standards, and submittals for Statement of Work, Contracts, Maintenance and Support Agreements, MOUs, Teaming Agreements, and Terms and Conditions for new prospective clients, and outsourcing of resources. • Respond to RFIs, RFQs, and marketing material requests using the full bid response lifecycle of kickoff, draft response, pink, blue, and red team reviews, and submitting the final solution to prospective clients. (Win rate of 42%) Project Manager, Volt Tech, (Client Boeing), 787 ALIT Engineering, Ops. & Tech., Everett, WA 7/2011 TO 11/2011 • Support two engineering groups of over 20 people all manufacturing and process design engineers performing statistical and variance analyses projects for the overall design of the 787 multi-million-dollar international programs. Currently managing and coordinating for over 20 ongoing projects and planning for additional ten with all varied requirements including executive reporting of progressive status to leadership and customer relationships (CRM). • Maintain and administer group permissions, migration of archived data, and setup of files architecture for all group and project data. • Define, gain consensus regarding, project scheduling (SME), and champion the short- and long-range mobile customer experience roadmap. Collaborate with cross-functional stakeholders to develop clear customer experience measurement & objectives and key performance indicators (KPI). Proactively identify customer experience opportunities and actionable recommendations to increase revenue, productivity, and customer satisfaction, while identifying clear business justification and benefits. • Develop and maintain strong working relationships across process, product management, and technology to ensure a shared vision and strategy. Tools using: SharePoint, MS Office 2003 including Word, PowerPoint, Visio, Outlook, and Excel. Volunteer to Promote Reading as a Guest Public Speaker/Mentor, Vancouver, WA 1/2011 TO 7/2011 • Speech titled: “Walking the Path.” Volunteer as a Public Speaker in the Vancouver city public schools Marshall High, McGloughlin Middle School etc. to promote reading in the local community by sharing this story. Walking the path is a presentation written based on personal life experiences to portray a message to students that the fundamental skills of reading, math, and having a solid education while planning for their future are critical based on what these occurrences were. Mission is to help these students struggling achieve their goals and dreams that nothing should stand in their way of their dreams despite their obstacles they might encounter throughout their life. Military Spouse-Stay at home parent 2/2010 TO 1/2011 Government Solutions Consultant, (Client WebMD), Portland, OR 12/2009 TO 2/2010 • Project Goal was to develop an automated product that enables Medicare/Medicaid patients to access their health records via Public Health Record System customized for the state of Oregon. • Performed the role of Government &Deliverables Manager in the absence of this resource to promote and drove the completion of project deliverables; project scheduling (SME), while supporting the project manager. • Worked as key driver to review the best strategy for realigning the project to meet the statement of work requirements and adhere to government standards gather information with information technology, CRM, product development, subject matter experts, and senior management. • Created straw man documents for project charter, project control policies, project management, risk, change, requirements, configuration, and security management plans, problem and reporting plan utilizing risk based and PMI 4th Edition methodologies to promote a failure proof project. Developed a timeline to compress deliverables to meet the state’s expectations and promote risk reduction. • Collaborated with all stakeholders using MS Project and Excel to manage 114 deliverables within the master schedule in congruence with the project manager’s timeline to ensure that what was required and collaborated on the project schedule by the Health Record Bank of Oregon and WebMD contractually would be delivered on time. • Tracked deliverables throughout the project with both tools and disseminated the information to the project team members and appropriate stakeholders, and other content owners provided detailed guidance on what was required in each of the 114 deliverables and statement of work. • Facilitated and coordinated bi-weekly meetings to walk through state government requirements, performed requirements gathering, and met with the state’s QA reviewer to glean additional information for submitting project deliverables and determining additional risk. • Designed content management methodology, & training and maintained files architecture internally to promote communication and a seamless voice for implementation and delivery of product deliverables. Researched and strategized to create a mitigation strategy for the project based on existing risks and scope creep. Military Spouse-Stay at Home Parent 1/2009 TO 12/2009 Project Manager, Army Corp of Engineers-Pinnacle1, Dallas, TX 07/2008 TO 1/2009 • Selected out of 25 other managers for the Army Corp. project based on her knowledge, skill set, ability to deal with executive clientele, flexibility, and quality of work, and timely delivery of projects. As a Technical Project Manager, on a contract managed a project for the Lockheed Martin and the Army Corp of Engineers, at their DC headquarters contract refreshing 1200 users’ computers across their network with 100% travel requirements. The CRM point person for managed project scheduled in MS Project and Excel. Daily visits to users to ensure quality of work for installation from the Dell technicians. • Project scheduling (SME), coordinated all project deliverables and actions between the Army Corps of Engineers senior leadership, client executives, designated department points of contact and the project team of 12 Dell technicians to ensure departments’ schedules were on target and minimizing downtime of users. She managed the project schedules in MS Project and Excel. Daily visits to users to ensure quality of work for installation from the Dell technicians. • Tracked equipment inventory and placed orders to the warehouse monthly. Attended milestone meetings and reported project status to senior management daily. Senior Business Consultant, Meridian Technology Group/WDOT, Olympia, WA 4/2008 TO 7/2008 • IT Network Specialist who analyzed IT Network effectiveness and efficiency for best practices, development, and change management methods. Contributed on a time sensitive Tiger Team contract, assisted for the State Government Network (SGN) project as a Network Specialist, visited all WSDOT network site offices across Washington State (total of 365). • Performed network inventory of the Washington State ferries system, documented equipment, photographed and verified network connections and configurations, notified the changes to the management group as required of any moves, adds, and/or changes to the network, and addressing any network equipment issues. Vendor equipment included Remedy, Cisco, and Enterasys environments. Senior Business Consultant-Solutions Architect, BearingPoint Consulting Inc., Mclean, VA 11/2006 TO 4/2008 • Performed various roles within the Security and Professional Services Group working on and delivering products for various clients. Developed several business cases and justifications for implementing Information Assurance programs to assist and increase the level of security within the Navy’s network environment. Actively involved in customer retention and generating revenues for existing and new clients based on business development background. Generated over $10 Million in revenue during tenure. • The project work was for the Chief Information Office within the Information Resource Management department at Department of State and is ongoing. Performed on a Tiger Team assisting with certifying and accrediting (C&A) classified and unclassified Department of State systems and applications under Federal Information System Management Act (FISMA), Foreign Affairs Manual (U.S. Department of State) FAM, National Institute of Standard and Technology (NIST), and National Information Assurance Certification and Accreditation Process (NIACAP) standards and guidance. • Collaborated with senior officials to oversee that the management of project work was properly initiated for incoming, outgoing assigned by the CIO and closed out by the assigned date utilizing MS Project, project scheduling (SME), and SharePoint as main tracking tools adjacent too Navy internal database tools. Served as the SharePoint administrator for the Information Assurance group and administered permissions, maintained the SharePoint portal including content migration, approval, updates, group calendar/events, and taskers. • Supported Chief Naval Operations Office under N6112 by providing program management/information assurance (IA) and emergency preparedness initiatives, making recommendations, requesting and gathering data call information, writing and coordinating security policies, and serving as liaison between the lower echelon commands and the Chief Information Officer of VADM Edwards. Worked collaboratively with the Navy to develop and implement a new C&A methodology and an Information Assurance (IA) Program, designed to streamline how the Navy monitors (Echelon 1-Pentagon-CIO Office) and enforces information security. Tested and verified the applicability of the Navy’s standards for quality assurance, regarding the seamless implementation on of the new Information Assurance (IA) processes and policies and program office. • ***Core tools, methodologies & technologies utilized on site: PMBOK 3rd or 4th Editions, SharePoint, MS Office Suite, MS Project, MS Excel, Visio, Cisco VPN, Cisco Security, Network Suite and Symantec Vulnerability testing, tracking, and monitoring tools. IT Security & IA Specialist, Communications Resource, Inc., McLean, Virginia 6/2006 TO 9/2006 • Utilized, as IT Security & Information Assurance Specialist, for an in-depth knowledge of security standards to work with federal clients in establishing and certifying security programs, and execute emergency management plans. • Developed and ensured compliance of the delivery of System Security Plans, Security Categorization, Writing Testing Plans, Privacy Impact Assessments, Risk Mitigation, Disaster Recovery Plans, and Contingency Plans, per federal agency and industry standards. • Worked with all internal groups in the USDA on the planning of pandemic/continuity of operations, interviewing stakeholders and gathering requirements for establishing an emergency preparedness plan for clients. • IT Security & Information Assurance Specialist worked with federal clients to begin phases of the C&A review process and emergency preparedness planning per USDA Directives, FISMA, and NIST, 800-37/800-26 Risk Assessments, 800-34, 800-18 Guide for Developing System Security Plans, Continuity of Operations, and FIPS 199/200 policy requirements for accrediting applications and systems for site specific locations for an Interim Approval to Operate (IATO)/Approval to Operate (ATO). Experience with Incident Management Systems and familiar with Emergency Operations Center operations. • Created schedules for client’s projects and provided weekly progress reports to ensure a timely delivery. • Researched and analyzed requirements for security incident custom-off-the-shelf (COTS) products, which enabled the gathering of functional requirements and costing, to draft a cost benefit analysis for the USDA 2008 fiscal year procurement of an enterprise security solutions to include software applications. Thus, coordinated product demonstrations from CISCO, Symantec, and RMS, and compiled the information to become a part of a business case for responding to an Office of Management and Budget 300 forecasting. Experienced with Incident Management Systems and familiar with Emergency Operations Center operations. • Authored alternative analysis documents for USDA, briefings, system security plans, and other documentation as required by client demands. • Reviewed, edited, updated, and, as necessary wrote C&A documentation for clients, to assist them in receiving an IATO/ATO decision. Sr. Federal Proposal Manager, Catapult Technology, Bethesda, Maryland 3/2006 TO 6/2006 • Gathered data requirements and content from subject matter experts who were incorporated into proposal responses. Wrote responses to RFI’s, RFQs, IDIQ’s, RFP’s for federal and commercial clients, managed version control and files architecture, past performance and resume requirements. Participated in peer reviews, proposal milestone meetings, and updated documents in real time. • Managed timelines and subject matter experts content submissions to ensure changes were made in time to meet deadlines. • Worked with leadership to establish win themes, strategic directions, and advantages over competition for winning new business. • Ensured processes and procedures were followed and assisted in maintaining version control for all assigned projects as well as establishing and managing files architecture, and updating process documentation. • Specialist in providing process improvement, delivery of projects on schedule, quality assurance, and work in teams to meet client requirements on Federal Government IT Services projects. • As a Senior Federal Proposal Manager, wrote in all functional/capability areas while meeting the workflow demands. Subject matter areas include IT, Software Development and Testing, Telecommunications, Marketing, Business Development and Security. Authored Executive Summaries, Past Performance, advised on styles, editing, templates, and style guides for the entire group. Information Assurance Consultant, Pentagon FPA/Apptis, Inc., Arlington, Virginia 10/2005 TO 2/2006 • As an Information Assurance Analyst (Independent Contractor) utilized DITSCAP requirements and provided expertise on developing and finalizing the IATO/ATO efforts for the DAA. Researched, wrote, and edited certification and accreditation documentation based on DOD’s DITSCAP requirements. • Lead meetings to gather, track, document, and define all business and technical requirements, including coordinating demos of equipment and applications to upper management. Clients were: Apptis Inc. and Pentagon Force Protection Agency. • Worked with Project Management Office team in creating and finalizing project plans for level of efforts on internal tasks affecting the total project. • As an Information Assurance Analyst utilized DITSCAP requirements and provided expertise on developing and finalizing the IATO/ATO efforts for the DAA. • Researched, wrote, and edited certification and accreditation documentation based on DOD’s DITSCAP requirements. • Ensured the proper quality policies and procedures were followed during the delivery of projects and deliverables. • Oversaw program design and development, providing thorough technical specifications, and test plans to support the technical procedures, ensuring proper knowledge transfer to client personnel, and the participation in the system integration test activities. • Directly involved with teams for that were CISCO product and Blades Server Technology installations to gather requirements, coordinate with clients to manage team information and develop system test plans and security management plans. • Wrote Security Management and Program Management Plans, System Security Plans, and all C&A documentation in response to client requirements. IT Security Cert & Accreditation (C&A) & QA Lead for DoD, UNISYS Corporation, Reston, VA 6/2004 TO 10/2005 • Product: Certifying PROJECT I- Department of Homeland Security (DHS) TRICARE client networks to obtain approval to connect to the DoD network; under the assigned project team included over 16,000 users and PROJECT II-Department of Justice (DOJ). IT Security Certification and Accreditation (C&A) Consultant administered and oversaw the implementation of a newly created SharePoint portal for the Information Security group within Department of Homeland Security (DHS) and Department of Justice (DOJ) including data migration, content management, updating and reporting, and permissions. • Achievement: End-to-end management of three sites simultaneously and all phases of client's network documentation to assist them in ensuring deadlines were met and issues were addressed quickly, and through to meet the federal standards and receive an Approval to Operate (ATO) accreditation. • Achievement: Maintained chargeability of over 108% for over a year. Volume Manager, VSE Corporation, Alexandria, Virginia 4/2004 TO 6/2004 • Federal Volume Manager for Federal Government contracts for the Department of Defense and its divisions there under. • Managing schedules, documentation, orals presentation, business development and marketing materials, and working with Executives and Subject Matter Experts to gather information to respond to RFPs. Project Documentation Lead, MANTECH Technologies Group, Alexandria, Virginia 11/2003 TO 3/2004 • Project, Process and Documentation Specialist (Consultant via AboutWeb) Lead and coordinated the completion of responses to Federal Government task orders for the Dept. of Justice environment, delivering Information Technology Service Solutions such as help desk, network administration, and user training in response to task orders. Turnaround time was one to two weeks for all task orders. • Key Implementation Lead with Execution/Transition Project Team Lead schedules, workflows, and data gathering remained on schedule for submitting Standard Operating Procedures on time and were per client specifications. Managed information from the project and engineering team to layout out the solution using various products with Cisco Routers, Avaya, Nortel, Cabling, Fiber Optics, and other Data services. Senior Proposal Manager, Verizon Communications (BA) – ES, Falls Church, Virginia 1/2000 TO 11/2003 • Over the course of about four years was responsible to manage complex enterprise managed services, telecommunication and information technology/proposal projects in a variety of industries such as finance, state and local government, banking, education, commercial services ranging in value of $1-$250+ Million. Performed as a Proposal Manager and Capture Manager (certain cases) using advanced project management, customer relationship management and marketing skills depending upon the solicitation for products and services of customers. Worked with the engineering team to layout out the solution using various products and services with Cisco Routers/Switches, Avaya, Nortel, Cabling, Fiber Optics, VoIP, Remedy and other Voice and Data options. Maintained a win rate of 42%, completed over 18 bids per year, simultaneously managed up to four projects at a time using both internal and Shipley methodologies for driving successful strategic bid management. • Served as the Single Point of Contact for all functional aspects of bid development and response including solicitation assessment, solution development, proposal management, and resource allocation. • Assessed the business, financial, and technology risks related to the bid response. Defined teaming, collaborating, and/or subcontractor relationships and appropriately escalated internal issues to upper management to ensure meeting customer deadlines. Evaluating broad scopes, planning and assessing projects along with overseeing the compiling, processing, assembling, and production of materials of the final package for customer delivery. Verified that all instructions were followed, document was bound and assembled in a professionally designed package per company and required client standards. **Special Assignments: Assisted a Website Development Team in designing, archiving, HTML coding of an internal website that automated three years’ worth of proposal responses, references, marketing materials, and additional product information using Adobe GoLive, Photoshop 6.0 and Illustrator 9.0 for the Enterprise Sales Organization to deliver standardized product and pricing offerings under short timelines. SAP Skills Roles and Descriptions Existing Project experience in documenting all of the end-to-end SAP Business Process Management/blue print sessions. SAP Consultant, Sr. IT Client Services & Solutions Consultant. E&Y/Hexaware, WGL Experience with Solution Manager implementation support to SAP implementation as well as support teams and internal customers/clients, but not limited to, gathering requirements, implementing the future state operations solution, as well as supporting testing and post implementation activities, scenarios design/build, and Go-Live. Experience with Change Management process, Project Management, Quality Gate Management, integration with HP-ALM. Recently gaining experience in BI/BW Reporting with HANA, BOBJ, Webi, HANA Live views functional and integration testing with ALM, functional and technical reviews. Strong functional knowledge of SAP Solution Manager/IT Consultant with at least one end-to-end implementation project and two support projects as a SAP/Solution Manager Functional consultant. Clients: E&Y/Hexaware,WGL, Costco, and SIG. SAP ECC 7.0, SAP NT, Enterprise, SOA, Web Services, SaaS, S&D, Security, CRM, and PC refresh/Software Testing/HP ALM/ BI-BW-HANA-Live Views, BOBJ-Webi Reports SAP Solution Manager/IT Consultant in HR and Human Capital Management as it pertains to business process management and system integration with SAP 7.2x, HP ALM, Google Doc collaboration tools, functional testing, OCM, BP creation/scenarios, requirements, specifications, and uPerform tools. Clients: WGL, Costco, Microsoft, and SIG. SAP NetWeaver 7.0 applications SAP Solution Manager/IT Consultant in HR and Human Capital Management as it pertains to business process management and system integration with SAP 7.2x, HP ALM, Google Doc collaboration tools, and uPerform tools. Clients: Clients: E&Y/Hexaware, WGL, Costco, Microsoft, and SIG. SAP CRM Service Module Strong functional knowledge of SAP Solution Manager/IT Consultant with at least one end-to-end implementation project and two support projects as an OCM, Training, SAP/Solution Manager Functional consultant. Clients: E&Y/Hexaware, WGL, Costco, Microsoft, and SIG. SAP HCM Service Module Strong functional knowledge of SAP Solution Manager/IT Consultant with at least one end-to-end implementation project and two support projects as a SAP/Solution Manager Functional consultant for OCM, Training, Clients: WGL, Costco, Microsoft, and SIG. Experience of Incident Management process and IT Service Management features in Solution Manager Strong functional knowledge of SAP Solution Manager/IT Consultant with at least one end-to-end implementation project and two support projects as a OCM, Training, SAP/Solution Manager Functional consultant. Clients: WGL, Costco, Microsoft, Thinkstream. Experience with gap analysis and strategic roadmap/blueprint development, Business Process Management Clients: E&Y/Hexaware, WGL, Costco, Microsoft, Thinkstream, Intel, and BearingPoint, Verizon, and Unisys. uPerform and Reporting Clients: E&Y/Hexaware, WGL, Costco, Microsoft, and SIG. Other Technical Skills: Clients: E&Y/Hexaware, WGL, Costco, Microsoft, Bridge Partners Consulting, SIG, Microsoft, Thinkstream, Intel, and BearingPoint, Verizon, KPMG, and Unisys. INDEPENDENT PROPOSAL CLIENTS • Proposal Development Inc. win rate 45% • JTG, Inc. win rate 45% • Offspring Solutions, Inc. win rate 45% • LanTech, Inc. win rate 45% EDUCATION AND TRAINING • University of Phoenix, Phoenix, Arizona. • MBA in Technology Project Management, 2008. • George Mason University, Fairfax, Virginia. • Bachelor of Arts in International Business, 1999. INDEPENDENT COURSEWORK • SAP Solutions Manager, HCM, CRM, Payroll, Training ongoing • Networking and CCNA Bootcamp • FAR and Past Performance • Cloud Computing • Web Development-Adobe Creative Suite and WordPress • Social Analytics • JIRA, Visual Studio, Python Programming CERTIFICATIONS & MEMBERSHIPS • Certification in Project Management from Projex, Inc. 2001 • Federal Past Performances from Federal Publications Seminars, LLC. 2006 • Member of Project Management Institute 2001–2008 & 2011–2013 • Member of the Association of Professional Women 2012 • Member of NIST Standardization List for updated publications. • PMP certificate planned upon completion of 4,000 PM hours. VOLUNTEER WORK • Workshop Instructor and Mentor to assist the US Chamber of Commerce agencies & the University of Phoenix in training students & assist Veterans in reentering the workforce: on resume writing, career coaching, personal branding, networking, social media influences, & interviewing skills development. • Alumni member of the Mentor/Mentee Program for University of Phoenix/Personalized Mentor Program. Through Etching-It.com, currently mentoring 50 BA/MS candidates in the fields of Human Resources, Business Administration, Accounting & Finance, Communications & Journalism, Software, Mobile & Web Development, SAP-ERP, Networking, Data Science/Management, IT Security & Systems Administration, Project Management, Social Media, Marketing, Education, Corporate and Administrative Law, SEO Marketing, Non-Profit Administration, and IT Consulting. A total of over 100 students in the last 10 years.

Skills

    FUNCTIONAL/TECHNICAL AREAS OF EXPERTISE • Technical Program Management –SAP-ECC, Solutions Manager, NT, Enterprise, SOA, Web Services, SaaS, Security, CRM, and PC refresh/Software Testing/HP ALM. • Solutions Delivery • Retail/Supply Chain Management • ISO/ITIL/ CMMI Industry Compliance • Quality & Risk Management • Vendor Management • Operations Management • Human Resources • IT Security & Risk Compliance/ Security & Management Operations-DR, PS, PS, NS and Government & Private Sectors & Physical/Disaster Recovery VALUE-ADDED LEADERSHIP • Senior Level Management skills • Executive and Stakeholder Communication and Management • Client Relations & Presentations • Organizational Management • Cross-Functional Supervision • Human Resources and Capital Management of 15+ years STRENGTHS • Multi-Faceted Communication Skills • Leadership qualities • Subject Matter Expert across Retail/S&D, Security, HR, IT, Operations, Business & Marketing • Honest • Strong Work Ethic PERSONAL SKILLS • Self-Starter who requires minimal ramp up time • Meeting deadlines and targets • Time management • Risk management • Problem solving skills • Resourceful creative thinker and quick decision maker • Diverse writing and using Team Building & Mentoring • Software tools for 20+ years • Seek ways to grow revenue and be active participant in the company’s strategic initiatives. • Hardworking and team oriented • IT cross functional skills • Extensive Business Analysis Skills TECHNICAL SKILLS Operating Systems: • Recently Trained in Chrome OS and Linux OS, Product Development of these operating systems and their ingredients • Windows 8.1, 7, & Vista, XP Prof, 2000/98/95 • MAC and MAC OSX 10.0 – 10.6.5, Lion • UNIX (Linux, Solaris) • MS Exchange & MS Outlook 2007-98 Documentum / eRoom. • Project Management: MS Project 2010-1998, WBS Chart Pro, Trello, JIRA Databases: SQL Server, MS Access Web Technologies: HTML, WordPress, Microsoft Visual Studio, Defect Tracking Software: HP ALM, JIRA SW Applications/Tools: • Network administration and security permissioning of MS Office 365 2013-2016 Professional Suite Applications. • SharePoint in Cloud Designer 2013/Group Development and Administration 2013 including Custom/Web Apps for PM Mgmt., 2010, 2007 and previous versions. • SAP Solutions Manager 7.0-7.20 • Google Docs Collaboration Tools, Office 365/Cloud, MS Office 2013-1998 PC/ 2007 (MAC), SkyeDrive, Dropbox • Visio Technical & Professional 2010-1998 • Remedy ticketing, patching, backups, logging • Social Media LinkedIn, FaceBook, Pinterest, Circle • Adobe Creative Suite, WordPress, InDesign, Photoshop, Dreamweaver, MAC-iPhoto, iMovie and iDVD, and iTunes. • MS Access, databases (Knowledge of 2 years) and in a Development environment • MS Exchange & MS Outlook 2007-98 Documentum / eRoom • Adobe Creative Suite CS6, Homesite, Dreamweaver 8 and CS6, Photoshop, InDesign, Adobe Bridge

Interests

No posts yet.