TELUS International

About TELUS International

TELUS International (NYSE & TSX: TIXT) designs, builds, and delivers next-generation digital solutions to enhance the customer experience (CX) for global and disruptive brands. The company's services support the full lifecycle of its clients' digital transformation journeys, enabling them to more quickly embrace next-generation digital technologies to deliver better business outcomes. TELUS International's integrated solutions span digital strategy, innovation, consulting and design, IT lifecycle including managed solutions, intelligent automation and end-to-end AI data solutions including computer vision capabilities, as well as omnichannel CX and trust and safety solutions including content moderation. Fueling all stages of company growth, TELUS International partners with brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. 

TELUS International's unique caring culture promotes diversity and inclusivity through its policies, team member resource groups and workshops, and equal employment opportunity hiring practices across the regions where it operates. The company is building stronger communities and helping those in need through large-scale volunteer events that have positively impacted the lives of more than 150,000 citizens around the world and through its five TELUS International Community Boards that have provided $3.7 million in funding to grassroots charitable organizations since 2015. Learn more at: www.telusinternational.com

Digital Solutions: TELUS International's tech arm

As the technology division of TELUS International, Digital Solutions is the team in charge of providing technology services for international markets, including Project Management, Software Development, QA, IT Lifecycle Management, applications, implementation, and testing for the latest technologies that are
revolutionizing the landscape.

Vancouver, British Columbia
Telecommunications
10,000+ employees
Founded 2005

Harness the power of breakthrough technology with us

Values

We passionately put our customers and communities first

We embrace change and innovate courageously 

We grow together through spirited teamwork

Diversity & Inclusion

At TELUS International, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.

Team member resource groups

Our six Team Member Resource groups support over 6,000 members, and together play an important role in advancing inclusion within our organization and throughout the communities where we live, work and serve around the world. These groups offer mentoring, networking, peer support, volunteering and coaching opportunities to members. Our resource groups also enable us to better understand the needs and preferences of our diverse customers, helping TELUS become one of the world’s most customer recommended companies.

Learn more about our ERG's here.

Benefits

Investing in people for better CX

An engaged, inspired team member is ready to own the customer experience from end to end. But it takes a real investment in people to make that a reality. Beyond the latest tools and technology, we invest in our team members and surround them with what matters most to them.

Learning & Development

It's important for our team members to grow with us both personally and professionally. This includes access to numerous upskilling opportunities as well as onsite, subsidized university education.

Health & Wellness

We care about the wellbeing of our workforce. Team members have access to onsite healthcare professionals, fitness facilities, and generous health benefits not only for themselves but for their extended family members as well.

Culture

Career first, company second

We want you to grow and develop both personally and professionally. That’s why we invest in the education of our team members, regardless of whether they stay with us or not. In several locations, we work in partnership with local, accredited universities via our TELUS International University (TIU) program where team members have the opportunity to complete their education/degree through subsidized tuition and onsite classes.

Amazing workspaces

From themed meeting rooms and fitness facilities to onsite movie theaters and libraries, we know that office space matters. We focus on creating innovative workspaces that inspire our people and serve as a daily reminder to think differently. Our team members work hard, so it’s important to create fun and relaxing spaces just for them.

We say thank you

Our people make our company truly special, and our caring culture comes to life because of them. From team events and awards to Friday treats and client incentive programs, we make sure to recognize good work and say “thank you” on a regular basis.

"I started out as a Program Coordinator for Digital Solutions and immediately felt welcomed throughout the entire program up to the present. I found myself working with TELUS International PH, an amazing company, and with Digital Solutions as my program that inspired me in doing something that I enjoy most especially in terms of engagement activities, and progressing my career professionally and personally. "
Valerie Anne Sta. Ana
Training and Coaching, TELUS International Philippines
"One of my most valuable leadership experiences since joining TELUS International was the chance to follow the iExcel leadership course that enabled collaboration with new TI leaders to develop our skills. The collaboration with other new leaders was invaluable. I firmly believe that following this course as well as the ongoing support from the TI leadership team has given me a much stronger toolset to be able to take my team forward with TI's vision for the future."
Evelynne Roberstons
IT Operations, TELUS International Canada

Social impact

At TELUS International, we understand the relationship between the success of our company and the well-being of the communities where we live, work and serve.

We give where we live

We know that our team members want to be part of something bigger. And when given the opportunity to make a meaningful difference in their own communities, our proud team members reward us with their ongoing commitment and loyalty. Since 2007, over 100,000 TELUS International volunteers have impacted the lives of more than 150,000 people across the globe. #WeGiveWhereWeLive

TELUS Days of Giving around the globe

In addition to our weekly (even daily) charitable activities, once a year we focus our efforts on our TELUS Days of Giving. Thousands of our team members put aside their daily activities to join a common cause, whether it’s building entire schools in Central America, refurbishing centers for young children in Eastern Europe or constructing entire villages for the homeless in the Philippines - and more. In 2020, during the pandemic, we found new ways to make a difference from distributing food baskets and knitting blankets for families in need, to delivering care packages to healthcare workers, to donating computers to students to continue their virtual education, to creating online storybooks for young children. Altogether, in 2020, we volunteered over 15,000 hours demonstrating the resiliency of our caring culture. Click here to view our infographic.

Opportunities at TELUS International

TELUS International Employees on Mogul