In the modern world, the role of IT integration is highly relevant due to the interconnected devices and infrastructure all around us. IT (Information Technology) integration is an engineering process of bringing together the component sub-systems into one system. This ensures that the subsystems function together as a system.
In information technology specifically, it is the process of linking various computer systems as well as software applications both physically and functionally. It integrates a variety of discrete systems by using several techniques such as computer networking, enterprise application integration, business process management, and manual programming.
The aim is to make the entire software system behave like one. IT integration in an organization increases the overall value of the system for the end customer in terms of improved quality and performance of products or services. The same applies to the workforce as well. IT integration provides significant value enhancement to the workforce in the organization due to the reduction in time delays and operational costs. Job rotation is one such field which can immensely benefit with the advent of IT integration.
Job rotation refers to a management approach where employees are made to shift between various job functions or assignments in regular intervals of time in order to expose them to various facets of work in an organization. It helps the organization in testing employee skills and competencies and accordingly places them in a function best fit to their abilities. It also allows developing a contingency plan or succession plan in the organization where all employees are able to do all the jobs and can replace anyone if a need arises. Also, employing job rotation approach benefits the organization, as it develops empathy among the employees for each other. As one employee in marketing understands the challenges of another employee in sales, they work in tandem in a more harmonious manner. This leads to a better work environment.
Finally, it helps employees enhance their job-related skills and become more employable. It also reduces job monotony that many organizations with rigid work structures suffer from.
All these benefits can be enjoyed only when the systems and processes in the organization support job rotation as a practice. We have to remember that job rotation involves one employee going through new functions in a regular manner. This means that the person at the helm of a job responsibility keeps changing. When people keep changing, the processes need to be interconnected to pass on the information that is accessible by the new person who replaces the old one. To facilitate a smooth transition between employees, IT systems should be integrated into such a way that activities in a function are also integrated with other functions and visible to all. This helps all the employees stay in tune with the various processes in an organization.
The organization can also use job rotation tools integrated with various business process automation solutions that can compose a knowledge grid and can match the qualifications of the various employees with a job fitment. This helps a company to find the right employee to move into the right role as well as track their performance. In fact, performance management systems can be integrated with job rotation tools for HR function to keep tabs on the job rotation of various employees, their performance and career progression.
As we know, IT integration is essential to project management which involves subsets of activities pertaining to various functions of an organization. Job rotation can be implemented in project management as well, with the company giving exposure to other roles to their employees through specific projects. Handling projects require the employees to manage a spectrum of responsibilities. It requires for them to keep a tab on various processes at the same time so that project completion can be achieved in the desired time and within the budget. They need to closely watch over the progress and movement of the project on different levels. System level integration of various functional processes helps them keep their eyes on it and intervene when needed.
The concept of job rotation integrates all the employees in a mutually dependent scenario within time-limits. It can make the process vulnerable to human error like a memory lapse and non-transference of process related knowledge. Integrated systems help employees keep in touch with their old processes as they work on new ones. It allows them to share their information anytime.
Job rotation is a win-win strategy for any organization. However, it needs robust processes to support it. Job rotation through its various benefits allows people to sync with each other. It has benefits for both the organization as well as the employees. However, it can be implemented only when the organizational systems are integrated into such a way that they support the employees in carrying out the tasks in a frequently changing environment.