Ultimate Software
Ultimate Software People First
1mo Job

The Trust Operations team has an opening for a Trust Ops Payment Manager.  The Trust Ops Payment Manager will be responsible for overseeing the day to day accuracy and timeliness of payments for Garnishments, Employee Pay, Canada and other Select Services product offerings. This position will report to the Senior Manager in Trust Operations.

Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's Best Places to Work in Technology for 2019 and #8 on the 100 Best Companies to Work For list in 2019. Ultimate is also ranked #1 on Fortune’s 75 Best Workplaces for Women and #5 on its Best Workplaces for Diversity list.


Primary/Essential Duties and Key Responsibilities:

  • Provide active day to day leadership and support to the Trust Operations Payment team members
  • Prepare performance documents for direct reports
  • Manage a team in which some members are located in various geographic locations/time zones.
  • Ensures a positive, collaborative working environment for the team
  • Mentors and coaches project team members, as appropriate
  • Process Improvement & Excellence; management and oversight of Trust Operations Payment  processes and controls;
  • Implement and improve processes and systems to optimize efficiency, quality and excellence;
  • Ensure operational plans are aligned with business objectives; Demonstrate thought leadership around services processes and operations;
  • Work directly with Services, Corporate Treasury and Privacy, Risk & Control leadership to understand issues, and collaborate with colleagues and other departments to proactively and efficiently reach business objectives;
  • Develop/ revise and implement business controls, policies, procedures and best practices to maximize performance;
  • Lead, direct, and facilitate meetings to ensure short and long term goals and objectives are achieved;
  • Anticipate internal/external business issues to align operational priorities, strategies and tactics;
  • Evaluate, recommend, and implement appropriate tools and solutions;
  • Assist with the reporting providing analysis and supporting data reporting on trends, results, resource effectiveness, project effectiveness, forecast trends and other relevant items;
  • Proactively identify issues and opportunities for improving the quality and customer satisfaction with the Trust Operations processes;
  • Build strategic data sets for analysis and future planning.
  • Facilitate streamlined reporting, dashboards and analysis to support sound decision making. Ensure consistency in format and delivery.
  • Other responsibilities and key result areas will be assigned as required.
  • Other duties as assigned by Management
  • Special projects as assigned

Required Qualifications: 

(Knowledge, Skills and Abilities)

  • 5+ years Payroll\Accounting\Banking experience
  • Process Improvement & Process Excellence
  • General Management Excellence
  • Planning and Forecasting
  • Business Management
  • Customer Service Focus
  • Strong Understanding of Technology and Business Processes
  • Ability to analyze complex data and synthesize into simple concepts
  • Intermediate to advanced proficiency with Excel
  • Makes thorough, well-researched decisions that are compatible with, overall goals and priorities
  • Understands and applies procedures, regulations, and policies related to areas of specialized expertise.

(Experience, Education, Certification, License and Training)

  • BA in Accounting\Finance or a related field or equivalent work experience will be considered
  • Master’s in Business Administration preferred
  • Payroll Certifications

Interpersonal Skills:

  • Highly motivated and team oriented
  • Strong oral and written communication skills
  • Focus on Quality and Timely Service Delivery to Customers
  • Extremely detail-oriented with strong organizational and follow-up skills, as well as experienced in handling multiple projects simultaneously
  • Excels in a fast paced and evolving environment
  • Looks for new and creative ways to solve problems or improve processes

Preferred Qualifications:

  • Experience with managing Trust Operational functions  is a plus

Physical Requirements:

  • No unique physical demands are required for this job.

Travel Requirements:

  • Occasional



This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

Ultimate Software will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact


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Ultimate Software
People First

With a company culture unlike any other, our unified HR solution - UltiPro - manages, predicts, & solves business HCM, payroll needs.

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