Ultimate Software
Ultimate Software People First
1mo Career Job

We are seeking a customer focused Talent Management Support Representative to provide front-line support to external customers. Qualified candidates will have excellent communication skills and will be responsible for building a strong working relationship with the customer base. Support is provided primarily by telephone and internet connectivity.  You will be part of a team that plays a key role in supporting our award winning Human Resources, Onboarding, Recruitment, Performance Management, Career Development and Succession Management solutions. You will be providing in-depth analysis and timely resolutions/workarounds for client issues. The ideal candidate should possess a general knowledge of human resource concepts, recruitment and regulations. The Talent Management Representative role requires sharp analysis, problem determination, and troubleshooting skills. The qualified candidate possesses broad experience in handling difficult or sensitive situations, in a professional, timely, and thorough manner. Qualified candidates are self-starters and highly-motivated to provide excellent customer service.

Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's Best Places to Work in Technology for 2019 and #8 on the 100 Best Companies to Work For list in 2019. Ultimate is also ranked #1 on Fortune’s 75 Best Workplaces for Women and #5 on its Best Workplaces for Diversity list.


Primary/Essential Duties and Key Responsibilities:

  • Provide front-line support to external customers
  • Build a strong working relationship with our customer base
  • Provide in-depth analysis and timely resolutions/workarounds for our clients

Required Qualifications:

Knowledge, Skills and Abilities

  • Strong verbal and written communication skills being able to communicate effectively via printed material, on the telephone, and over electronic services

Experience, Education, Certification, License and Training

  • Minimum of 3 years’ experience in a Customer Support environment
  • Minimum of 3 years of Human Resource Generalist experience, which includes one or more of the following: Recruiting, new hire onboarding, and / or performance reviews
  • Prior experience following or developing defined staffing and retention programs, its policies and activities in support of company business objectives
  • Bachelor’s Degree: Business Admin, Computer Science, or Human Resources preferred OR equivalent experience
  • Professional Human Resources (PHR) is a plus

Preferred Qualifications:

  • Knowledge of ATS systems and onboarding processes.
  • Knowledge of Microsoft Window Operating Systems/Applications and Microsoft SQL Server a plus
  • Professional Human Resources (PHR) is a plus

Physical Requirements:

  • Sitting most of the day and looking at a computer monitor

Travel Requirements:

  • Less than 10%



This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

Ultimate Software will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact [email protected]


Apply now

0 replies

As a guest user, you can still reply to conversations. Just press the "Reply" button below, which will prompt you to sign in or sign up on Mogul before your Reply posts.

Ultimate Software
People First

With a company culture unlike any other, our unified HR solution - UltiPro - manages, predicts, & solves business HCM, payroll needs.

Report this post
Report this post

Want your dream job or internship?

Join the women worldwide who discovered their next opportunity on Mogul.

Get My Dream Job Now

Moguls Interested in Career

Want your dream job or internship?

Join the women worldwide who discovered their next opportunity on Mogul.

Get My Dream Job Now

Related Jobs

See All Jobs

Trending Marketplace

See All Marketplace

Trending Stories

See All Stories