Sr.Specialist,CustomerCareatWesternUnioninVilnius,Vilnius,Lithuania

Western Union
Western Union This is the Way the World Moves Money for Better
9d Career Job

Are you a detail oriented and analytical professional? Are you driven by results and tight deadlines? Does playing a critical role in protecting customers sound exciting to you? How about working for a global fintech company on an advanced team that is passionate about investigating consumer fraud and payout patterns?

 

We’re seeking a Specialist to work in our Vilnius office. In this role, you will operate within the Global Customer Care Claims (GCCC) team. This team is committed to resolving customer complaints regarding incorrectly paid out money transfers. As a GCCC Specialist you would be responsible for data analysis, procedure based decision making and effective communication between agencies, customers, internal partners and legal entities.


 
What you will need to succeed:
  • Attentiveness to details
  • Ability to follow complex procedures
  • Analytical mindset
  • Strong English skills, both verbal and written
  • Ability to work independently
  • Any knowledge about anti money laundering, common fraud scams and other compliance related
  • Customer service experience would be an advantage
  • Strong Russian skills, both verbal and written
What’s in it for you? 
  • Competitive global pay and benefits
  • Unparalleled experience as part of one of the most advanced compliance teams in the world, with opportunities to build valuable skills and grow your career Diverse
  • Global team with colleagues in over 50 countries
 
What it’s like here: 
 

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both! 

 

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

 

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

 

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status or other protected category.  If you have a disability or special need that requires accommodation, please contact us at [email protected].

 

 

Apply now

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Western Union
This is the Way the World Moves Money for Better

We are a leader in global payment services. From small businesses and global corporations, to families near and far away, to NGOs in the most remote communities on Earth, Western Union helps people and businesses move money - to help grow economies and realize a better world. In 2015, we moved over [...]



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