SR.MANAGER,MESSAGINGANDCOLLABORATIONatUltimateSoftwareinFt.Lauderdale,FL,USA

Ultimate Software
Ultimate Software People First
26d Career Job

The Sr. Manager of Messaging and Collaboration - Collaboration has primary responsibility for  ensuring the stable operation and maintenance of the entire messaging environment as well as all 3rd party collaboration tools. This includes evaluating and accepting prioritized requests for application software changes as well as the administration, organization and direction of personnel, activities and workflows to ensure the effective development, testing, implementation and ongoing maintenance of business software applications.

Responsibilities may also include leading, guiding, and coordinating application development, configuration, and integration teams in support of on-time delivery of GSuite and Collaboration application implementation projects and/or initiatives. In this capacity, the Sr. Manager will focus on enhancing team performance, removing productivity blockers, and ensuring that self and teams are accountable for risks, issues, and project deliverables. As such, the Sr. Manager plays an instrumental role in helping projects meet business, schedule, and budget objectives.

Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's Best Places to Work in Technology for 2019 and #8 on the 100 Best Companies to Work For list in 2019. Ultimate is also ranked #1 on Fortune’s 75 Best Workplaces for Women and #5 on its Best Workplaces for Diversity list.

 

Primary/Essential Duties and Key Responsibilities:

  • Monitor business needs, application issues, projects and standing commitments and allocate resources to address priorities
  • Provide guidance to the analysis, prioritization and development of change requests, upgrades and patches, and maintenance actions and assure appropriate coordination, communication, documentation and approval
  • Ensure that IS personnel communicate and work effectively in project teams and work groups, and with vendors and contracted personnel
  • Ensure effective incident management and reporting of progress and problems
  • Provide approval for all production implementations for areas of responsibility, which includes proper documentation
  • Develop and implement department goals that are aligned with IS business objectives
  • Determine required staffing and skill levels and maintain a proper balance of staff and contract personnel
  • Arrange for appropriate training and assignments
  • Work closely with Project Managers and other leaders to deliver initiatives and products utilizing waterfall, agile and Kanban project management methodologies
  • Coach and empower delivery teams to take accountability for delivery, risk and issue management when leading project teams
  • Build strong relationships with internal customers, stakeholders,vendors and integration teams to ensure project delivery is smooth and customer centric
  • Provide technical advice and direction to team and customers with a view to inform business strategy, and deliver technical solutions that drives innovation and business outcomes
  • Employ a coaching and mentoring approach to create an environment for team to be highly engaged, enabled, and effective

Preferred Qualifications:

  • This position requires a minimum of six to ten years of relevant work experience. A bachelor’s degree from an accredited university or equivalent work experience is required. A bachelor’s degree in Management Information Systems is preferred.
  • Strong knowledge and experience implementing and managing a G Suite environment, integration with external identity management, authentication, and logging infrastructure.
  • An in-depth knowledge of G-Suite, including use of the provisioning tools, APIs, and the GUI administrative console.
  • A deep understanding of G-Suite security controls and email routing protocols.
  • Collaborate closely with IT Services Security on ensuring proper security configuration.

Must have requirements:

  • Bachelor's Degree or Equivalent; Master's Degree or MBA Preferred
  • Field of Study: Management Information Systems or Computer Information System
  • Experience: Generally, requires 6-10 years related experience
  • Build strong relationships with internal customers, stakeholders, vendors and integration teams to ensure project delivery is smooth and customer centric
  • Provide technical advice and direction to team and customers with a view to inform business strategy, and deliver technical solutions that drives innovation and business outcomes
  • Employ a coaching and mentoring approach to create an environment for team to be highly engaged, enabled, and effective
  • Fluent with concepts, practices and procedures of enterprise system implementations specifically with Google Products, Microsoft Exchange or Office 365.
  • Requires a deep understanding of SMTP, DKIM, SPF, DMARC, and routing strategies that involve a heterogonous messaging environment

Physical Requirements:

  • No unique physical demands are required for this job.

Travel Requirements:

  • 20%

 

 

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

Ultimate Software will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact [email protected]

 

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Ultimate Software
People First

With a company culture unlike any other, our unified HR solution - UltiPro - manages, predicts, & solves business HCM, payroll needs.



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