The ISE Sr. Analyst Readiness & Resolution is responsible for ensuring project readiness before deployment and for driving resolution of key issues for projects that directly impact customers shopping experiences in Home Depot stores. This position partners with multi-functional teams consisting of approximately 10- 15 individuals from across the enterprise. In addition to showing innovative thought leadership, the individual in the role will be required to utilize communication, presentation and creative problem solving skills to evaluate and drive projects through to completion.
MAJOR TASKS, RESPONSIBILITIES AND KEY ACCOUNTABILITIES
65%- Evaluate upcoming projects to ensure readiness (instructions, products/materials on hand, MET/3PL training, etc.)
25%- Partner with MET and issue resolution teams to drive execution and resolve pervasive issues in a timely manner
10%- Report out on execution metrics and drive best practice learning to enhance planning, readiness, and resolution processes
NATURE AND SCOPE
This position reports directly to the Senior Manager of Merchandising Services Projects.
This position has no direct reports.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel 5% to 20% of the time.
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Years of Relevant Work Experience: 2 years
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.
On rare occasions there may be a need to move or lift light articles.
Prior experience effectively managing highly matrixed, complex projects
Strong written and verbal communications skills, presentation and facilitation skills
Proficient in: Microsoft Office Suite including Excel, PowerPoint, Project, and Word
Knowledge, Skills, Abilities and Competencies:
Excellent written and verbal communication skills.
Strong ability to multi task and handle competing priorities at once.
Strong decision making and problem solving skills.
As one of Fortune’s most admired companies and the world’s largest home improvement retailer, The Home Depot is building the future of e-commerce and retail through emerging technologies and a focus on the customer experience. Home Depot offers associates the opportunity to work at tremendous scale [...]