Opportunities for Specialist, Customer Care (EMEA APAC) – Korean Speaker
Western Union is changing. Yes, we’re the company that moves money around the world quickly and reliably in 200 countries and territories. We are also present in over 510,000 locations bringing immense distribution convenience to our consumers. But we’re on the cusp of becoming much more than that. Our vision is to be the preferred financial services provider for the underserved – billions of people and businesses with unmet financial service needs. That means aggressively pursuing digital, mobile, ATM/kiosk and stored value card strategies that meet the needs of today’s global consumers and businesses. So if you’re looking for a company on the move – and truly one of the most diverse work environments on the planet – then Western Union could be for you.
As the Specialist, Customer Care for EMEA APAC – Korean Speaker, you will be responsible for ensuring excellent quality service is delivered to our customers, through attending to correspondences and reporting of performance against quality measures across our Call Center.
- Responsible for ensuring compliance with company systems, processes and procedures.
- Encompass the EMEA-APAC region and will require calibration sessions with other Call Center Quality teams to ensure integrity and commonality of quality monitoring.
- Provide professional customer complaint handling and first contact resolution of requests.
- Make decisions on Compliance and Security issues, however those decisions that pose a higher risk are referred to the respective department
- Achieve individual and team targeted KPIs for Average Speed of Answer and Average Handling Time.
- Resolve customer inquiries and promote Western Union services
You have University degree and experience in a similar role in a multinational organization and have at least 1-year call center work experience. You speak & write fluent in English and Korean language. You proved to be a strong communicator and have strong business acumen. It is important you know well standard business technology (MS Office programs; audio and videoconferencing facilities). In this role you will need to be able to multi-task efficiently and produce quality work in a fast-paced environment. You will also work with a team and independently in various shifts in accordance to business needs.
An interesting multicultural working environment with the ability to collaborate and link across borders with sector and technical experts in all parts of our business supported by cutting edge technology and systems
An attractive base salary is on offer depending on skills and experience, along with a comprehensive benefits package.
Growth and innovation are the story of our past, and they will define our future so if you are looking to be part of an exciting and innovative organization where your hard work can make a difference then please apply for the role – we would love to hear from you!
We are a leader in global payment services. From small businesses and global corporations, to families near and far away, to NGOs in the most remote communities on Earth, Western Union helps people and businesses move money - to help grow economies and realize a better world. In 2015, we moved over [...]