SeniorSalesAnalyst-SRCatPhilipsinNashville,Tennessee

Philips
Philips Life is better when you are you
2mo Career Job

Job Title

Senior Sales Analyst - SRC

Job Description

In this role, you have the opportunity to

 
Be one of the first to join our new Sleep & Respiratory Care (SRC) team at our downtown Nashville location.  The Senior Sales Analyst reports direct to the Head of Consumer Sales and has responsibility for call center workforce management and ensures service levels, forecast call volumes, calculates staffing requirements, creates agent schedules, ensures department OT levels are acceptable and manages the vacation bidding process.  In addition, you will collect, analyze, produce and distribute critical operational dashboards and reports to facilitate agent compensation calculation monthly and to increase sales productivity for a dynamic multi-functional sales department.  The ideal candidate will have a strong reporting background, experience in call center workforce management and demonstrate the ability to implement process improvement strategies and drive change.

The Senior Sales Analyst plays a key role to collect, analyze, produce and distribute critical operational dashboards and reports in an ongoing effort to increase sales productivity for a dynamic multi-functional sales department.  The ideal candidate will have a strong reporting background and demonstrate the ability to implement process improvement strategies and drive change.

You are responsible for (but not limited to)

  • Running the workforce management aspect of the call center to ensure service levels are met each shift.
  • Develops and tracks key performance indicators that aide in the understanding of the business and help make key decisions.
  • Ensures daily, weekly and monthly standardized reports are run, as well as developing new or customized reports as needed.
  • Owns telesales campaign analysis and results report out through qualitative and/ or quantitative research
  • Identifying improvement opportunities to drive change, recommend creative solutions, improve profitability and revenue, while supporting Philips’ Oxygen market ambitions
  • Responsible for agent compensation calculation and submission process.
  • Other duties and requirements as assigned

You are a part of

In 2017, Governor Bill Haslam announced that Philips would be bringing 800 new jobs to Tennessee.  Since the announcement, Philips Global Business Services North America has continued to expand and develop in the Greater Nashville area. Philips is a global leader in health technology that makes life better for people, like you, through meaningful innovation. This position will be a part of our Global Business Services (GBS) group responsible for leading operational execution, reducing complexity and increasing efficiencies as the in-house team that continuously improves performance to better support our customers. We are looking to build a new team in Nashville of passionate, inspirational, collaborative and diverse professionals empowering excellence around the world for Philips to achieve our mission to improve the lives of 3B people a year by 2025.
 

To succeed in this role, you should have the following skills and experience

  • Bachelor’s degree in Computer Science, Business Administration, or Accounting, or equivalent work-related experience required.
  • Workforce planning within a call center environment required.
  • Ability to perform complicated analysis like forecasting, regression, and cannibalization.
    Expert knowledge of computer programming, SFDC, Ally, BO and Excel
  • Problem solving, software requirements, general programming skills, technical understanding, and verbal communication.
  • Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches. Comfortable in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
  • Project management skills preferred


In return, we offer you

We offer you a dynamic working environment in an innovative business, which offers you excellent opportunities to further develop and fully exploit your talents. This job comes with a competitive salary, excellent benefits and up-to-date training, as well as learning and development opportunities through Philips University.

Company relocation benefits will not be provided for this position. Candidates need to live within the territory or within commuting distance to the Greater Nashville area.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, color, citizenship, disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, marital or domestic partner status, military or veteran status, national origin, pregnancy/childbirth, race, religion, sexual orientation, or any other category protected by federal, state and/or local laws.  Philips is an equal employment opportunity and affirmative action employer Disability/Veteran.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance

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Contact

If you forgot your password, you can click the Forgot Password  button on the Sign In screen to reset it. In case of technical difficulties, please send an email to [email protected]
(Note: To ensure fairness and legal compliance in our recruitment processes, only technical issues will be monitored through the above inbox. Please do not submit resumes or applications to this email, as they will not be reviewed. Only applications received through the online application process will be considered.)

 

Apply now

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Philips
Life is better when you are you

Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our inclusive, passionate, inspirational, collaborative and diverse team.



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