CustomerServicesSpecialistatStanleyBlack&DeckerinDallas,Texas

Stanley Black & Decker
Stanley Black & Decker Stanley Black & Decker is the world's largest tools and storage company, the world's second-largest commercial electronic security company, and a world-leading provider of engineered fastening systems, with unique and powerful growth platforms in the oil and gas and infrastructure industries.
1mo Career Job

Job Description

Are you interested in joining one of the world’s largest, fastest-growing, and most dynamic companies?  If so, you have come to the right place.  Stanley Black & Decker is an $11B Fortune 500 company that offers a rich and storied history dating back to 1843.

This opportunity resides within STANLEY Electronic Security NA, a global division of Stanley Black & Decker. At STANLEY Electronic Security NA we design, install, service, and monitor electronic security systems that integrate intrusion, fire, video surveillance, access control and monitoring applications. With today's most comprehensive solutions, services, and technologies, STANLEY Electronic Security NA is the electronic security system provider of choice for industrial, government, commercial, and national account customers such as schools, hospitals, retailers, financial institutions, airports and more.

Currently, we are in an accelerated growth phase in a rapidly expanding industry.  There’s never been a better time to join our security team. We are seeking a motivated, self-driven individual looking for a long-term position as a Customer Services Specialist for our Security Business.  

Job Purpose
The Customer Services Specialist is a key member of the Sales team and will be responsible for activities that result in the retention of our current customer base, building upon our current customer’s offerings, and obtaining new prospects primarily operating in the Reoccurring Monthly Revenue (RMR) space.  
 
Duties And Responsibilities

  • RMR Solution Selling
    • Identify opportunities to save, sell to the new locations, and/or sell to the new occupant moving into vacated location  
    • Analyze and identify customer RMR needs
    • Determine RMR products/services based on Customers Needs
    • Proactive contact to newly installed customers within 48 hours after installation
    • Promote RMR solutions to existing and new customer base 
  • Initiate “We Care” Customer Calls/Onsite Visits to top 300 RMR customers on a quarterly basis.
    • Review Customer’s overall status
    • Troubleshoot questions and address concerns
    • Identify additional needs / selling opportunities
  • Regular analysis/reporting/and review of RMR Branch Activity and review with local Sales & Operations Teams
    • Controllable Cancels
    • Acct. Troubleshooting 
    • Monitor and communicate resign/activation activities
  • Sales System Activity & Maintenance
    • Lead generation for Region using Avention /SFDC/ Google alerts/Construction Data Sources
    • Log prospect activity in SFDC Daily
    • System design and application, pricing, lead generation and time management
    • Update customer information and enter new prospects for real-time transparency
  • Other
    • Reinforce contractual obligations of STANLEY Security and the customer to reduce RMR Attrition for Service
    • Identify and participate in local associations, vendor shows, conferences to boosts sales
    • Local RMR Sales Support regarding customer questions, product offerings, monitoring services, etc.
    • Other duties/needs as assigned
 
Qualifications
Required
  • High school diploma 
  • Strong Follow up and customer service skills.
  • One or more years of B2B electronic security system sales experience.
  • A valid state driver’s license, without restrictions is required.
 
Preferred
  • Bachelor’s degree.
  • Effective communication skills both verbal and written.
  • Pricing, lead generation and time management.
  • Proficient use of Microsoft Office Suite including Outlook, Excel, Word, PowerPoint, etc.
  • Flexibility to work evenings and weekends as needed; some travel may be required.
  • Prior use of Salesforce.com or other CRM system.
  • Proficient use of Microsoft Office Suite including Outlook, Excel, Word, PowerPoint, etc.
  • Experience in lead generation a plus.
 
Working Conditions
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. This position also supports customers spread out among a region. The job incumbent must be able to travel to customer sites as well and should hold a valid driver’s license.  


 
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
 
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and work on a computer; stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
 
Direct reports
None
 

SBDCSS
 

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Stanley Black & Decker
Stanley Black & Decker is the world's largest tools and storage company, the world's second-largest commercial electronic security company, and a world-leading provider of engineered fastening systems, with unique and powerful growth platforms in the oil and gas and infrastructure industries.

Since 1843, we’ve set the standard for excellence in everything we do. No company on earth has a stronger or more compelling history of delivering the hardworking, innovative, powerful tools that help professionals around the world build, repair, and protect the world’s most valuable objects.



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