ResolutionExpediter-CustomerCareatTheHomeDepotinAtlanta,GA

The Home Depot
The Home Depot We build doers.
29d Career Job
POSITION PURPOSE
The associate in this position takes inbound communication from both internal and external customers via telephone, letters, e-mail and/or social networks. Provides excellent customer service via active listening and professional communication. Identifies, categorizes and resolves root causes of customer issues including technical support on installations and parts inquiries. Identifies problems that he/she cannot resolve and escalates them to appropriate leader within the department. Takes ownership of customer issues and provides complete end to end issue resolution by utilizing resources available.

MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
  • 80% Customer interaction including inbound customer concerns, outbound customer follow-up and issue resolution.
  • 20% Customer issue resolution including follow up to internal and external resources. Other activities as assigned by leadership.

NATURE AND SCOPE
  • Reports to Supervisor, Customer Care
  • No direct responsibility for supervising others.

ENVIRONMENTAL JOB REQUIREMENTS
Environment:
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

Travel:

Typically requires overnight travel less than 10% of the time.
MINIMUM QUALIFICATIONS
  • Must be eighteen years of age or older.
  • Must be legally permitted to work in the United States.
Education Required:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.

Years of Relevant Work Experience: 2 years

Physical Requirements:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.

Preferred Qualifications:
  • Associate's degree
  • Proficient in SAP/CRM,IBM, and Outlook and navigation of common web applications
  • Retail Experience to include Suggestive Selling skills
  • Home Improvement Experience
  • Technical aptitude for troubleshooting
  • Ability to partner with internal and external business partners
Knowledge, Skills, Abilities and Competencies:
  • Negotiating/Influencing skills
  • Excellent verbal and written skills
  • Attention to quality and detail
  • Microsoft Windows/Office proficient
  • Proficient typing/keyboarding skills
  • Multi tasking capability/Time and Case Management skills
 

Apply now

0 replies

As a guest user, you can still reply to conversations. Just press the "Reply" button below, which will prompt you to sign in or sign up on Mogul before your Reply posts.


The Home Depot
We build doers.

As one of Fortune’s most admired companies and the world’s largest home improvement retailer, The Home Depot is building the future of e-commerce and retail through emerging technologies and a focus on the customer experience. Home Depot offers associates the opportunity to work at tremendous scale [...]



Report this post
Report this post

Want your dream job or internship?

Join the women worldwide who discovered their next opportunity on Mogul.

Get My Dream Job Now

Moguls Interested in Career

Want your dream job or internship?

Join the women worldwide who discovered their next opportunity on Mogul.

Get My Dream Job Now

Trending Marketplace

See All Marketplace

Trending Questions

See All Questions

Trending Stories

See All Stories
Advertisement