Product Manager- Consumer Billing Transparency, Consistency, and Value
Every customer at T-Mobile gets a bill.
Billing defines the products and services that our customers are shopping for, purchasing, and provides them with clarity on what they are:
- Being charged for
- Why they are being charged
- The benefits that they receive from being a T-Mobile customer.
- Responsibilities :
As part of this you will be responsible for identifying how our billing experiences and messages are performing in market . Create roadmaps, define new initiatives, new features, and deliver them into market in order to further improve customer experience.
In order to do this, you will work with a team of cross-functional resources, develop and own the go to market strategy to maximize utilization, profitability, revenue retention and growth, and other strategic objectives.
You'll also own the performance of the product in-market and are responsible for ensuring that the product achieves its financial objectives. Analyze its financial performance and recommend tactics to change the trajectory of the business.
Collaborate with dedicated enterprise resources, e.g. Digital Technology, Billing Operations, CARE, EIT, Retail, and other product management teams to optimize the in-market performance of products to attain revenue and margin goals. Also responsible for monitoring products performance in-market (financial, operational, and customer satisfaction).
7 - 9 years in one or more of the following categories: software/hardware, web, telecommunications, consumer electronics, or consumer packaged goods, with a focus on product management, product development or marketing. Strong understanding of voice and data services and products.
Proven leadership skills including managing and driving manager level teams
Understanding of enterprise customer needs and proven ability to deliver solutions oriented towards enterprise clients.
Ability to assess and implement successful, focused, integrated product development plans.
Knowledge of new product development processes, go to market strategies, and product lifecycle management.
Strong verbal and written communications skills, with the ability to convey business and technical concepts to subject matter experts and non-technical professionals. Ability to present compelling business cases to stakeholders.
Experience in defining and executing go-to-market strategies.
Knowledge of financial drivers, experience in managing return on investment objectives. Ability to create forecasts, financial models, and budgets.
Broad understanding of program management concepts and tools, including technical, innovation process, product management, financial and operations functions.
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile US provides services through its subsidiaries and operates its flagship brands, T-Mobile and MetroPCS. For more information, please visit http://www.t-mobile.com
We Take Equal Opportunity Seriously - By Choice
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
As America's Un-carrier, T-Mobile US, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The Company's advanced nationwide 4G LTE network delivers outstanding wireless experiences to millions of customers who are [...]