PhysicalSecurityAnalystatElectronicArtsinBucharest,RO

Electronic Arts
Electronic Arts EA is driving the next revolution in games. Join us.
6mo Career Job

Physical Security Analyst

Provide 24x7 remote monitoring for physical security service covering EU and AP regions. The GSOC analyst provides:

- telephone and remote support

- specialized support for security teams onsite

- liaise with Senior Management, Facilities and IT Services teams in order to resolve any security issue occurred

 

Key Responsibilities

  • Coordinate security investigations based on internal procedures
  • Monitor and keep evidence of access control and CCTV activity such as
  • Respond to alarms (observe, act and communicate)
  • Keep records of intercom calls and temporary cards issued
  • Meet service level agreements regarding response time and customer notification
  • Provides remote monitoring and administration of physical security controls and surveillance for EU and AP offices
  • Use all internal resources in order to identify and report all details in case of an incident
  • Provide regular reports and statistics to management
  • Gather and provide feedback to manager by observing how the system behaves in order to improve it

 

Phone / E-mail / Ticketing

  • Handles the fulfillment of all security requests and calls from EA employees
  • Drives the resolution of incidents
  • Provides central contact point for user support and problem management inside SRM department

Required Skills

  • Experience in managing Customer Service tasks
  • Attention to details, keep logs/reports of events observed and discuss them with other team members
  • Ability to complete swift problem resolution, including troubleshooting
  • Analytical approach for resolving tasks
  • Ability to repeat procedures which recall solutions
  • Quick learner andable to coordinate resources to resolve problems
  • Ability to multi-task with different types of problems
  • Solid written & verbal communication in both Romanian and English
  • Knowledge of security environment and practices
  • Knowledge of Microsoft Office Suite
  • Fundamental computer use and basic networking knowledge
  • Availability to work in shifts (day and night) in a 24 by 7 environment
 

Apply now

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Electronic Arts
EA is driving the next revolution in games. Join us.

Electronic Arts Inc. is a leading global interactive entertainment software company. EA delivers games, content and online services for Internet-connected consoles, personal computers, mobile phones and tablets.



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