CUSTOMERSUCCESSMANAGERatUltimateSoftwareinSantaAna,CA,USA

Ultimate Software
Ultimate Software People First
1mo Job

The Customer Success Manager supervises the daily activities of the team to ensure efficient and effective delivery of quality service to our customers. Qualified candidates are highly-motivated, with strong leadership skills, solution-driven and possess a drive to deliver a high standard of service to our customers.  A general knowledge of payroll and human resource concepts and regulations along with a knowledge of UltiPro HCM product is a plus.

Here at Ultimate Software, we truly put our people first. We strongly believe in teamwork, and we encourage and trust our people to reach higher, learn more, and live up to their potential. Ultimate is ranked #1 on Fortune's Best Places to Work in Technology for 2019 and #8 on the 100 Best Companies to Work For list in 2019. Ultimate is also ranked #1 on Fortune’s 75 Best Workplaces for Women and #5 on its Best Workplaces for Diversity list.

 

Primary/Essential Duties and Key Responsibilities:

Required Qualifications:  

Knowledge, Skills and Abilities

  • Minimum of 3 years of experience in a Leadership role required
  • Drive a culture of continuous improvement while fostering an innovative work environment
  • Experience in improving process for internal and external stakeholder
  • Supported business needs for performance statistics and other capacity planning and production data requirements.
  • Led forecast decision with leadership and prepared and analyzed reports
  • Experience in handling difficult and/or escalated situations
  • Assist team when additional escalation management is required
  • Define trend setting performance metrics and drive team to meet those metrics
  • Ability to interface effectively with Rapid Response, Core Support, Activation, Sales, Marketing and Development departments
  • Demonstrate leadership, decision-making and team building skills
  • Demonstrate strong oral, written and verbal communication skills
  • Communicate effectively via phone, email and in a group presentation setting
  • Demonstrate strong presentation skills
  • Demonstrate problem-solving and negotiation/influence skills
  • Excellent positive customer service skills
  • Outstanding organizational, problem solving, and communication skills

Experience, Education, Certification, License and Training

  • Bachelor’s Degree in Business Administration, Accounting, or MIS, or equivalent

Preferred Qualifications:

  • Working knowledge of UltiPro applications a plus
  • Minimum of 5 years of Human Resources or Payroll experience preferred
  • Experience supervising employees in a virtual environment

Physical Requirements:

  • None

Travel Requirements:

  • 10-15%

 

 

This job description has been written to provide an accurate reflection of the current job and to include the general nature of work performed. It is not designed to contain a comprehensive detailed inventory of all duties, responsibilities, and qualifications required of the employees assigned to the job. Management reserves the right to revise the job or require that other or different tasks be performed when circumstances change.

Ultimate Software will reasonably accommodate employees with disabilities as defined by the Rehabilitation Act of 1973, the Americans with Disabilities Act (ADA) and other appropriate statutes. If you are an applicant and need a reasonable accommodation when applying for job opportunities within the Company or request a reasonable accommodation to utilize the Company’s online employment application, please contact careers@ultimatesoftware.com.

 

Apply now

0 replies

As a guest user, you can still reply to conversations. Just press the "Reply" button below, which will prompt you to sign in or sign up on Mogul before your Reply posts.


Ultimate Software
People First

With a company culture unlike any other, our unified HR solution - UltiPro - manages, predicts, & solves business HCM, payroll needs.



Report this post
Report this post

Want your dream job or internship?

Join the women worldwide who discovered their next opportunity on Mogul.

Get My Dream Job Now

Moguls Interested in Career

Want your dream job or internship?

Join the women worldwide who discovered their next opportunity on Mogul.

Get My Dream Job Now

Related Jobs

See All Jobs

Trending Marketplace

See All Marketplace

Trending Questions

See All Questions