OperationsInstallBaseSpecialistatPhilipsinHaifa,Israel

Philips
Philips Life is better when you are you
11d Career Job

Job Title

Operations Install Base Specialist

Job Description

Position summary:  The Operations Install Base Specialist is responsible for managing the release and post-release life cycle processes of the IntelliSpace Portal line of products.

Responsibilities:

  • Lead the Customer Service aspects of the product release and life cycle process for the ICAP IntelliSpace Portal solution line: prepare and transfer the related customer service information/ installation instructions/ training to the key markets, planning and transition of product deliverables to production.
  • Manage the entire Field Change Order (FCO) process for ICAP Customer Services: generating the   list of affected systems, maintain FCO documentation, FCO implementation tracking and reporting.
  • Monitor the entire IntelliSpace Portal install base from ICAP Business Unit side: generate and analyze Install Base status reports, periodical  update the Business Unit and Key Markets stakeholders
  • As CS representative for the Solution within the product realization project core team, secure the service(s) requirements. Monitor the realization of these requirements during the project
  • Supports interfacing and organize the input gathering from the different internal and external stakeholders: Key Markets ISP champions and Install Base managers, Technical Writers, Operations, and Manufacturing.

Requirements:

  • B.A. /B.Sc. Degree in Industrial Engineering with software background /
  • Strong structured project management, problem-solving, multi-tasking, time-management and leading within complex international environments.
  • Proven presentation, interpersonal communication and organizational skills.
  • Knowledge and experience in Data Analysis MS Excel
  • Experience in SW Product release and life cycle management preferably in the Healthcare environment - advantage
  • Experience working with Global Service Organizations – advantage
  • Experience in services / support - advantage
  • Experience with SAP – advantage.
  • Fluent English - must

Contact

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Philips
Life is better when you are you

Philips is a world leading health technology company with a vision to make life better for people worldwide through meaningful innovation. Making good on this promise depends on our inclusive, passionate, inspirational, collaborative and diverse team.



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