The Online Quality Assurance Analyst is responsible for performing quality assurance duties for site enhancements, ad hoc projects and large strategic initiatives for homedepot.com. This position requires an expert level of knowledge in multiple areas of expertise, including QA methodologies. To be successful in this role, the analyst must be able to work effectively in a fluid, fast-paced environment. This role requires excellent communication skills with team members. In addition, the successful QA Analyst must be able to work with minimal supervision on multiple concurrent projects and display exceptional attention to detail.
MAJOR TASKS, RESPONSIBILITES AND KEY ACCOUNTABILITIES
40% Report defects and escalate issues as appropriate. Execute test cases, document actual results, evaluate and compare to expected results as needed. Write and review test cases to ensure proper test coverage for projects.
50% Validate business requirements and functional specifications.
10% Prepare detailed quality assurance time estimates when needed.
NATURE AND SCOPE
Position reports to Manager, Front End Development
No direct responsibility for supervising others.
ENVIRONMENTAL JOB REQUIREMENTS
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
Typically requires overnight travel less than 10% of the time.
Additional Environmental Job Requirements:
Must be eighteen years of age or older.
Must be legally permitted to work in the United States.
Additional Minimum Qualifications:
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED.
Years of Relevant Work Experience:
Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Understanding and knowledge of Quality industry / applications / methodology (NICE, VOC)
Minimal supervision, self-starter
Excellent communication (verbal and written)
Call Center and transaction quality monitoring experience
Proficiency with Office
Understanding of analytical principals
Knowledge, Skills, Abilities and Competencies:
Able to maintain a high level of attention to detail while self-managing assigned tasks and projects.
Possess strong written and oral communication skills.
Strong documentation skills.
Able to work effectively in a team.
As one of Fortune’s most admired companies and the world’s largest home improvement retailer, The Home Depot is building the future of e-commerce and retail through emerging technologies and a focus on the customer experience. Home Depot offers associates the opportunity to work at tremendous scale [...]