InsideSalesRepresentative-Sr.LivingatStanleyBlack&DeckerinLincoln,Nebraska

Stanley Black & Decker
Stanley Black & Decker Stanley Black & Decker is the world's largest tools and storage company, the world's second-largest commercial electronic security company, and a world-leading provider of engineered fastening systems, with unique and powerful growth platforms in the oil and gas and infrastructure industries.
2mo Career Job

Job Description

Position Summary
The Inside Sales Account Representative will sell products and services, uncover customer needs, and process a high volume of product re-orders via inbound telephone calls and emails within a team environment while delivering exceptional customer service in accordance with Company policies and procedures. 
 
 
Essential Job Functions

  • Answering or return calls to customers to place orders, learn about and address their needs, and work closely with other team members to provide outstanding service to our customers.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information as needed.
  • Building relationships with clients and other team members based on trust and reliability.
  • Utilizing software, databases, and tools appropriately.
  • Understanding and striving to exceed team goals while providing excellent consistent customer service.
  • Utilize consultative approach to evaluate and understand customer’s business and needs.
 
 
Essential Skills & Experience
  • High School Diploma or equivalent.
  • A minimum of one-year telephone-based customer service or tele-selling experience.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask probing questions and uncover needs for additional products and services.
  • Strong time management and decision-making skills.
  • Adaptability and accountability.
  • Ability to work independently and manage their time efficiently
  • Be self-directed and capable of prioritizing opportunities and performing multiple tasks.
 
 
Non-Essential / Preferred Skills & Experience
  • Bachelor’s Degree or equivalent is preferred
  • Salesforce.com experience is preferred
 

Apply now

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Stanley Black & Decker
Stanley Black & Decker is the world's largest tools and storage company, the world's second-largest commercial electronic security company, and a world-leading provider of engineered fastening systems, with unique and powerful growth platforms in the oil and gas and infrastructure industries.

Since 1843, we’ve set the standard for excellence in everything we do. No company on earth has a stronger or more compelling history of delivering the hardworking, innovative, powerful tools that help professionals around the world build, repair, and protect the world’s most valuable objects.



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