Call9 Innovating medical services and systems in Emergency Medicine and Palliative Care
12mo Pets Job

About the Position/Opportunity:
Do you have an eye for operations and process implementation? Are you looking to positively impact patients’ lives by revolutionizing emergency healthcare? If so, we need your help! Join our team as a Healthcare Implementation Specialist, tasked with helping launch our amazing healthcare service in Skilled Nursing Facilities. 

Help us set a new standard for how patients in nursing home facilities receive emergency care!

About Us: 
As an alternative to 911, Call9 helps successfully decrease the time it takes patients to see an Emergency Physician - from an average of 60+ minutes to just moments of an acute condition! Our proprietary telemedicine platform connects our off-site emergency physicians with emergency medicine-trained technicians located in each Skilled Nursing Facility (SNF) that we provide services to. By equipping these technicians with modern diagnostic capabilities and 24/7 access to emergency physicians, Call9 is bringing basic emergency department services to the patient’s bedside. We’re reinventing emergent care in Skilled Nursing Facilities, preventing avoidable hospitalizations, and saving the overall healthcare system millions of dollars. 

What You’ll Do/Responsibilities:
As the Healthcare Implementation Specialist you’ll…
∎ Project manage the end-to-end onboarding process for new Skilled Nursing Facilities 
∎ Network with local hospital systems to establish outpatient services
∎ Problem solve to overcome facility-specific operational hurdles
∎ Analyze business productivity, including data, and provide strategy for improvement
∎ Provide initial customer support and manage new business relationships
∎ Coordinate interactions both internally and externally
Function within team-constructed budgets (e.g. monitoring expenditures, identifying variances, implementing corrective action plans as needed)
∎ Identify creative technology needs and proactive approaches to optimize the patient experience and/or bypass operational hurdles

∎ Bachelor’s degree
∎ Tech savvy, familiar with cloud-based applications, and comfortable with video conferencing
∎ Willingness to travel within the great New York City area, up to 50% of the time with own transportation
∎ 1+ year of full-time experience in healthcare operations, management, or relationship building
∎ Optional -  Certified as a Registered Nurse in the State of New York with relevant licenses and certifications

Candidate Profile:
∎ Desire to be a part of a team mission and create growth 
∎ Ability to simultaneously manage daily operations while contributing to strategic planning 
∎ Detail-oriented with strong organizational and time management skills 
∎ Ability to effectively and comfortably communicate with healthcare, business, and engineering professionals
∎ Works well independently and alongside team
∎ Maintains composure in demanding or stressful settings 
∎ Strong problem solving skills
Experience in a startup environment (not required but a plus!)
∎ Willingness to be flexible, including performing responsibilities not specifically outlined in the job description and assuming new responsibilities as the business needs evolve

The Perks/As Part of Our Team You’ll Enjoy:
∎ The potential to rapidly grow into leadership and managerial roles
∎ The hustle of a startup with the impact of a life-saving business
∎ Tremendous opportunity to solve some of the industry’s most exciting problems 
∎ Work with an extraordinary team of smart, creative, fun and highly motivated people (or, as we affectionately refer to ourselves, CALLeagues)
∎ Comprehensive health/dental/vision coverage, pre-tax commuter benefits, 401(K), and competitive salary
∎ Flexible time off and working hours 


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Innovating medical services and systems in Emergency Medicine and Palliative Care

Call9 connects world-class emergency physicians and clinical care providers with nursing home patients to reduce unnecessary hospitalizations, promote value-based care, and offer compassionate acute and palliative care programs.

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