FieldServicesSupportRepresentative-RedBank,NJatIBMinMULTIPLECITIES,MULTIPLE

IBM
IBM What can you do with the power of IBM?
24d Career Job
Introduction
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities
**This role will be performed on a site in Red Bank, NJ**

Supplemental employment is a classification of temporary personnel employed by IBM for business needs of an indeterminate duration, or to obtain special skills needed for a limited period. There are several types of supplemental employment, each with its own terms and conditions. Duration of assignments range from up to 12 months for short term and 13-36 months for long term.

Are you a person who likes to work with people, is a team player, enjoys customer facing time and a good listener? If so, IBM is looking for a Field Services Support Representative in the Red Bank, NJ area.

In this role you will coordinate with the Service Desk and all other necessary Service Providers, Third-Parties, Markel support organizations, and IBM towers as directed by IBM's Service Delivery Management teams. Also, you will provide basic trouble shooting, hands and eyes technical support for Network teams, etc... You will work with Internal IBM, Service Delivery Managers. Service Desk team and Network voice/data team. NO certifications required!


**This role will be performed on a site in Red Bank, NJ**



Required Professional and Technical Expertise
  • 2 to 3 years of experience in Windows 7 support
  • 2 to 3 years of experience in Office 2013
  • 2 to 3 years of experience in VDI environment
  • 2 to 3 years of experience in WebEx
  • 2 to 3 years of experience in AV Conference rooms technology
  • 2 to 3 years of experience in performing IMAC work
  • Strong oral and written communication skills


Preferred Professional and Technical Expertise
  • 1 year of experience completing incident tickets and Service Requests in ServiceNow
  • 1 year of experience managing hardware/peripheral inventory at client site
  • Minimum 6 months in Insurance industry




About Business Unit
At Global Technology Services (GTS), we help our clients envision the future by offering end-to-end IT and technology support services, supported by an unmatched global delivery network.  It's a unique blend of bold new ideas and client-first thinking. If you can restlessly reinvent yourself and solve problems in new ways, work on both technology and business projects, and ask, "What else is possible?" GTS is the place for you!

Your Life @ IBM
What matters to you when you’re looking for your next career challenge?

Maybe you want to get involved in work that really changes the world? What about somewhere with incredible and diverse career and development opportunities – where you can truly discover your passion? Are you looking for a culture of openness, collaboration and trust – where everyone has a voice? What about all of these? If so, then IBM could be your next career challenge. Join us, not to do something better, but to attempt things you never thought possible.

Impact. Inclusion. Infinite Experiences. Do your best work ever.

About IBM
IBM’s greatest invention is the IBMer. We believe that progress is made through progressive thinking, progressive leadership, progressive policy and progressive action. IBMers believe that the application of intelligence, reason and science can improve business, society and the human condition. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 IBMers serving clients in 170 countries.

Location Statement
For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

 

Apply now

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What can you do with the power of IBM?

IBM is a leading cloud platform and cognitive solutions company. Restlessly reinventing since 1911, we are the largest technology and consulting employer in the world, with more than 380,000 employees serving clients in 170 countries. With Watson, the AI platform for business, powered by data, we [...]



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