EnterpriseSupportSpecialist-NewYorkOfficeatSplashinNewYorkOffice

Splash
12mo Job

Opportunity: As an Enterprise Support Specialist at Splash, you empower our event marketers by working hand-in-hand with them to achieve their goals. No matter what challenges you face, you curate Pro Support to be a combination of technical expertise and marketing best practices.

Our mission: We believe the most powerful marketing happens in-person. Our mission is to develop the most innovative event technology on the planet to help marketers reach and engage their target audiences in-person.

Key Responsibilities:

  • Support global Enterprise-level programs and custom workflows with technological expertise
    Troubleshoot platform issues and communicate with Product and Development teams for resolution
  • Provide excellent and creative problem-solving with anticipated client needs in mind
  • Advise on industry topics and how to best apply them to event-level strategy
  • Create tutorials, write FAQ articles in the Help Center
  • Document client history, workflows, and best practices for internal support guides
  • Own and monitor all processes for Splash ticketing platform
  • Analyze customer experience and user behavior to influence product roadmaps
  • Exude professionalism and maintain brand values in all client-facing communication

Qualifications

  • BA/BS preferred or equivalent work experience with demonstrated proficiency
  • 2+ years of experience in Journalism, Communications, Hospitality or Technical Support Industry
  • Experience with Enterprise SaaS technology
  • Expert with Google Docs, Microsoft Office, social media management tools, and relevant software programs in your field
  • Experience with Salesforce and marketing automation systems (e.g. Marketo,HubSpot, Eloqua) are a plus
  • Strong verbal and written communication skills is a must
  • Bonus points for coaching or volunteer experience - we love team players!

What's Next?

If you’re interested in joining our hilarious, brilliant, ambitious, incredible team, please send a cover letter and your resume. Your time at Splash will be the most important work you ever do. It will change the course of your career in an exciting and unreplicable way. We can’t wait to meet you!

Salary commensurate with experience. We offer a full suite of benefits, medical, dental and vision.

At Splash, we believe that big ideas and great communities come from a team that celebrates diversity of all kinds. We are committed to being an equal opportunity workplace and encourage people from all backgrounds to apply.

 

Apply now

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Splash is a technology company that powers advanced in-person marketing programs for the world’s leading brands. More than half of the Fortune 500 use Splash to streamline event marketing execution and optimize performance. From simplifying event asset creation to capturing attendee insights and [...]



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