Director,GlobalCustomerSupportatAlteryx

Alteryx
Alteryx Information Technology and Services
3mo Career Job
Position: Director, Global Customer Support

Location: Irvine, CA

Alteryx, Inc. (NYSE: AYX) is a rapidly growing leader in self-service data analytics breaking barriers and democratizing the process of empowering hundreds of employees within a single enterprise to become citizen data scientists. More than 2,500 customers from world-class leading brands, including Experian, Walmart, Verizon, Dunkin Brands, McDonalds, and Ford, rely on Alteryx daily. Relief. Joy. Confidence. Love. Gratitude. This is how our customers describe how they feel when using Alteryx. We provide line of business analysts across multiple departments (e.g. finance, marketing, HR, supply chain, etc.) with a code-free and code-friendly analytics workflow that leads to impactful business outcomes.

Join our team of passionate and hard-working associates, and help make a difference in peoples lives by creating software that enables business users to solve problems using data that were previously thought to be unsolvable, save them days, weeks and months of mundane data prep and blending, and help them truly love their jobs again.

Overview:


Alteryx, Inc. is looking for an experienced global leader for Customer Support to join our winning Customer Support team. This role will manage and contribute to multidisciplinary cross-functional projects to support and enable continued customer success across our global customer base.

This role reports to the Chief Customer Officer and will work with functional teams across the organization. Our ideal candidate is someone who has broad business acumen, has successfully led global customer support to the delight of both the customer and organization, readily takes initiative, and understands stakeholder requirements in context of business objectives while factoring in localized support requirements across the globe.

Responsibilities:

  • Partner across the customer support team to maintain and improve upon a 95% + customer satisfaction score
  • Work closely with the Manager, Customer Support to continue the development of our world class support organization
  • Identify and create the strategy to grow Alteryx support of our user base across the globe with local language specific teams
  • Define and develop a follow the sun support structure that enables Alteryx to deliver support services for our user base
  • Expand executive level reporting metrics that ensure all focus is on customer satisfaction
  • Work closely with Sales and Product Development organizations for reporting on user experience
  • Partner with senior leadership in Product Development, Product Management and Customer Experience to ensure the best user experience based of metrics
  • Develop a methodology and practice to ensure our online community continues to answer questions for our diverse user base
Qualifications:

  • 7+ years minimum managing and leading supervisors/leaders in a customer support organization in a business to business global software company
  • Experience with a subscription based revenue model
  • Outstanding customer service skills and a demonstrated ability to transfer your knowledge to peers or direct reports
  • Extraordinary leadership, coaching, and development
  • Sound Judgment, problem solving, and decision making ability
  • The ability to plan, execute and deliver multiple projects while staying organized
  • Excellent business writing skills
  • Bachelors Degree required MBA preferred
  • Experience using Salesforce.com for support ticket reporting and management
  • Proven success with building a global support organization including an in-language support team in EMEA and APAC
Alteryx, Inc. is an Equal Employment Opportunity Employer.

Unsolicited third party/agency profiles and resumes will not be considered. Please do not inquire.
 

Apply now

0 comments


Report this post
Report this post
Alteryx
Information Technology and Services

Alteryx, Inc. is a rapidly growing leader in self-service data analytics – breaking barriers and democratizing the process of empowering hundreds of employees within a single enterprise to become citizen data scientists. More than 2,500 customers from world-class leading brands, including Experian, [...]

Want an amazing job or internship?

Join millions of women who have found their dream jobs and internships on Mogul.

Get A Top Job Now

Want an amazing job or internship?

Join millions of women who have found their dream jobs and internships on Mogul.

Get A Top Job Now

Related Jobs

See All Jobs


Trending Questions

See All Questions