CustomerSuccessManageratSplashinNewYorkOffice

About the Team and Position

As a Customer Success Manager, working with our Mid-Market clients, you will be a strategic advisor to our clients' in-person marketing initiatives and will oversee Splash adoption, ongoing engagement, expansion, and renewal initiatives within each account. You will understand our clients' marketing goals, how to measure event ROI, and you will work on a daily basis with Splash's Product, Support, and Sales teams to drive success. The position is a demanding and rewarding one.

Key Responsibilities

  • Serve as the primary relationship owner for an assigned book of primarily mid-market level accounts
  • Secure Renewals
  • Understand the dynamics of each client’s business and execute account plans to identify, Generate, Manage, and Close Expansion Bookings
  • Monitor and Influence Client Health Score
  • Deliver weekly, monthly, and quarterly status and results presentations to internal and external teams, including measurement and communication of ROI
  • Deliver Training, Support, and Project Management directly to clients
  • Orchestrate Training, Support, and Project Management with new specialized CS roles
  • Role requires minimum of 20% travel
    Develop expertise in Splash technology and Events marketing methodology in order communicate long-term roadmap and represent client needs internally

Qualifications

  • 2-5 years of experience in a client-facing or project management role
  • Strong communication skills
  • Excellent in-person and web presentations skills
  • Ability to think strategically and act tactically
  • Business acumen, sound decision making, analytical, and organizational skills in a fast paced environment; a consultative approach to managing complex client relationships
  • Negotiation abilities
  • Expertise with Google Docs, Microsoft Office, social media management tools, and relevant software programs in your field
  • Experience in a quota-carrying role preferred, but not required
  • Project and program management experience; knowledge of key concepts including phases, plans, deliverables, scope, and tasks
  • Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
  • Bonus points for coaching or volunteer experience - we love team players

What's Next?

If you’re interested in joining our talented, ambitious, and driven team, please send a cover letter and your resume.  

Splash is an equal opportunity employer.

 

Apply now

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Splash is a technology company that powers advanced in-person marketing programs for the world’s leading brands. More than half of the Fortune 500 use Splash to streamline event marketing execution and optimize performance. From simplifying event asset creation to capturing attendee insights and [...]



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