CustomerServiceNewAssociateatAccentureinTX-Austin

Accenture
Accenture New Applied Now
7d Career Job

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions – underpinned by the world’s largest delivery network – Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 425,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

 

People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

 

The Customer Service New Associate provides unbiased assistance to Medicaid Clients and/or Medicaid Providers with questions regarding eligibility, medical claims status, and other program questions.

 
Key Responsibilities:
 
  • Assists with problem resolution
  • Responds to phone inquiries in a prompt, courteous and concise manner
  • Documents all encounters in clear and concise logs
  • Transfers callers to other Call Center units as needed
  • Meets individual performance standards
  • Performs other duties as may be assigned by management
 


Basic Qualifications

  • High school diploma or GED
  • Minimum of 3 months of call center experience
  • Minimum of 3 months of customer service experience
  • Minimum of 1 year of Microsoft Office experience
 
 
 

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States and with Accenture.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Accenture is a federal contractor and an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Equal Employment Opportunity
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

 

 

Apply now

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Accenture
New Applied Now

Accenture is a global collective of innovators who look to improve the way the world works and lives. Working with our clients, we apply innovation and intelligence at the heart of their organizations. Empowered with leading-edge technologies, continuous learning opportunities and a global [...]



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