TechnicalAccountManageratSimpleReach

SimpleReach
SimpleReach SimpleReach is the leading content data platform.
2mo Career Job

SimpleReach is seeking a Technical Account Manager to join our Solutions team. We’re looking for self-motivated candidates with outstanding communication skills who are knowledgeable about the media and ad-tech space. 

The Technical Account Manager will work closely and cross-functionally with our Customer Success, Product, Engineering, and Sales teams, so it’s important that you’re a strong team player. You’ll be actively contributing to the ongoing success of the deployment of our products with our customers, using your knowledge of Javascript and HTML to solve complex technical problems, understanding detailed customer configuration questions, and playing an important role in the onboarding and long-term success of our customers.

 

Some things you’ll be doing:

  • Utilizing your expertise to ensure successful technical implementation of the SimpleReach platform with a variety of diverse customer requirements in a diverse set of customer environments.
  • Ensuring that our customers are properly set up to receive the highest value possible from our content data measurement and analytics platform, leading the QA process and providing customers with best practices.
  • Constantly improving the implementation process by providing technical expertise and support to Customer Success Managers internally and customers externally.
  • Managing and tracking open issues to ensure timely and accurate resolution.
  • Applying fundamental troubleshooting skills to tackle unique problems, documenting scalable and repeatable solutions.
  • Providing feedback to the Customers Success and Product teams, communicating technical use cases for new features and enhancements.
  • Working in an environment that uses coaching and collaboration as tools for success

 

Some things we’re looking for:

  • At least 3 years of experience in a technical customer/client services environment.
  • Experience with analytics platforms (e.g. Google Analytics and Omniture), especially implementing them.
  • Strong knowledge of Internet technologies, working knowledge of HTML and JavaScript, and a demonstrated capacity to learn. Bonus points for familiarity with programming languages.  
  • Experience troubleshooting technical issues for external clients to a resolution.
  • Understanding of the digital media landscape
  • Sound decision-making and critical thinking skills, effective communication skills across departments and with customers, and the ability to set priorities and be flexible in a fast-paced environment.
  • You thrive in a team environment that uses coaching and collaboration as tools for success.


Simple Reach is committed to a diverse and inclusive workforce. All applicants are evaluated equally, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Apply now

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SimpleReach
SimpleReach is the leading content data platform.

Our platform empowers marketers to unify their content data, surface actionable insights, and drive ROI.

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