At Aristocrat, our mission is to bring joy to life through the power of play.
Our values are rooted in creativity and technology and we have a rich history of innovation that has shaped our industry over many decades. From our global firsts, to our exploration of new and emerging markets, there is one thing that remains consistent…
We. Love. To. Play.
It's All About the Player. We stay connected to our customers and players to get feedback and ensure we can offer more service and value - and more entertaining game experiences - every day.
Talent Unleashed. We provide employees with the tools they need to do their best work, and empower them to make decisions and take calculated risks safe in the knowledge that we'll always have their back. Our inclusive culture gives everyone the opportunity to step up, challenge the status quo and contribute to our shared success.
Collective Brilliance. There’s no ‘I’ in ‘team,’ but we recognise that a collective of immensely talented individuals can have an astounding impact. When we’re all focused on the same goal, the limitations are only bound by our imagination and we know that when we work as one, we can achieve extraordinary things and push each other to do better. In addition, it’s important to acknowledge that the world has changed and with it antiquated models of employment. If parents need to work from home or require flexibility in their hours we empower and support our staff to work the way they need to, to be successful.
Good Business. Good Citizen. We’re a big company with big responsibilities. We’re committed to transparent practices, listening more and continually improving the way we work in order to maintain being an industry leader. It should come as no surprise that we take our responsibility to do the right thing for our customers, players, shareholders and each other, very seriously. Being a responsible business and a good citizen is critical to our vision of a long-term, sustainable and vibrant games industry. It’s what we’re proud of.
Aristocrat believes that attracting and retaining employees with diverse backgrounds, experiences and abilities fundamentally contributes to our business success, and delivers benefits for all stakeholders. During 2019, we focused on reviewing key business policies, practices and behaviours to ensure we are doing everything we can to promote diversity, inclusion and equal opportunity across our business.
As well as upholding our legal obligations with respect to non-discrimination and employee rights, Aristocrat adheres to a global company diversity policy. Our policy aims to create an environment in which individual differences are valued, and all employees have the opportunity to realise their potential and contribute to Aristocrat’s success.
Aristocrat’s Board Committee Charter specifies that the Board, with the guidance of the Human Resources and Remuneration Committee, is responsible for approving Aristocrat’s diversity policy. The Board is also responsible for establishing measurable gender diversity objectives and assessing progress annually. This includes monitoring the proportion of female employees across the Group, in leadership positions and in individual business units. Responsibility for implementing Aristocrat’s policy is also vested in each of our people leaders.
Our policy commits us to:
Aristocrat treats workplace health, safety and wellbeing issues with the highest priority, consistent with our values. The business has strong measures in place to maintain and promote a safe workplace for every employee, with an emphasis on preventative actions.
In meeting its legislative obligations, Aristocrat:
Aristocrat has three safety qualified employees, supported by eleven safety committees globally who contribute to sharing and expanding our safety culture. During 2019, 93% of new hires attended Workplace Health and Safety training, with further training on the fundamentals of safety being designed and rolled out during 2020.
Also during 2019, 175 safety audits were conducted across our land-based business. We have seen a significant uptick in incident reporting, with 60% of all incidents reported as near miss or hazard items. This data is being applied to help identify areas for improvement., the business has experienced a reduction in the amount of incidents resulting in lost work time, from 12 in 2018 to 8 in 2019.
We also recognise the importance of general employee wellbeing, and take opportunities to keep these issues front of mind, including through a designated “Wellness Week” and special events in conjunction with RUOK Day in Australia and Safety Day in North America. We seek to expand our wellness offering where possible, with employees having access to health checks and skin cancer assessments, as well as annual flu vaccinations, and more health and fitness opportunities to roll out at various sites in 2020. The company will also be rolling out training to add more mental health first aiders to the business in the coming year.
To support wellbeing, employees are provided with access to an Employee Assistance Program (EAP) which offers a range of professional services, including counselling and coaching sessions for employees and immediate family. These sessions extend to issues such as conflict, stress, anxiety and depression, drugs and alcohol, relationships and personal issues, trauma, grief and loss. Coaching can also help with preventive measures through goal setting, decision-making, major life events, peri-natal coaching, financial coaching, work-life balance, communication and improving relationships.
Our culture is an unique as the individuals we employ. Individually we’re great, but together we’re brilliant. Our employees are the beating heart of our business and we attract the best people in the industry thanks to our unique and inspiring culture.
Aristocrat’s employees are the heart of our business and the talent behind our success. That’s why we’re always looking for opportunities to strengthen a culture that attracts, motivates and retains the brightest talents in the industry, as well as lifting engagement and our overall employee value proposition. Our business is united by four values: All About the Player, Collective Brilliance, Talent Unleashed and Good Business, Good Citizen.
Aristocrat invests strongly in culture-building and engagement across our diverse and growing global business. During 2019, employees were invited to participate in a Global Engagement Survey (GES) with a pleasing 86% taking the opportunity to have their say. Our overall engagement score was 66%, and represented a solid score, particularly in the context of the rapid growth and transformation of the business since the last GES survey in 2017.
In 2019, Aristocrat was again recognised with the ‘Great Place to Work’ award as one of the top 50 companies to work for in India. This award included a citation for our commitment to supporting employees’ development at every stage in their careers. We are proud of the business we have built in India, and the people who lead and work within it. Our aspiration is to achieve analogous recognition across the other key regions where Aristocrat operates.
In 2016, we launched thinkBIGGER as an internal program for accelerating product innovation. In the first two years, employees generated more than 1,000 ideas, several of which were selected for continued development. In 2019, the thinkBIGGER program pivoted to a crowdsourcing platform, and evolved beyond a product-only focus to encompass a much wider scope of challenge topics. Since launching this new platform in late June 2019, four separate challenges have launched. A sustainability challenge generated 172 ideas, 8000+ visits, 1,200+ comments and 4,500+ votes from across our organisation. A global evaluation committee (45 leaders in the business) reviewed and landed on finalists.
Responsible Gameplay is core to Aristocrat’s business
For millennia, people all over the world have played games as a source of fun and recreation. In modern society, game play remains something that many people enjoy. Aristocrat offers two main types of games:
Aristocrat’s gambling games are distinct and highly regulated because they offer players the opportunity to:
Aristocrat strongly supports having rigorous rules in place that strive to ensure every aspect of the design and operation of gambling games is appropriate, transparent and fair, and to give players, customers and the community confidence that this is so.
Upholding the rules and promoting responsible gameplay more generally is one of Aristocrat’s most fundamental obligations. It’s a major way that we deliver our company mission to Bring Joy to Life through the Power of Play and express our values. We believe it’s also key to ensuring we can continue to grow our business and promote a sustainable games industry that’s welcome in the community.