ThoughtFocus is a privately held IT services, software engineering and business process management firm with offices in the US, India and the Philippines. It helps clients in the financial services, manufacturing, education, aerospace and technology industries with their key business and technology challenges. ThoughtFocus brings critical program acceleration to client initiatives while minimizing costs and risks with intellectual capital, technical and process frameworks, operating models and software infrastructure
It has 1,300+ employees globally and is growing rapidly across all its offices. In the US ThoughtFocus has locations in California, New York, New Jersey, Wisconsin, Georgia and Texas. As an organization, ThoughtFocus strives to build lasting relationships. ThoughtFocus was founded in 2004 and continues to be an employee owned company with a minority investment from the Blackstone Group.
As the IT Associate at ThoughtFocus, Inc., you will be the primary technical representative for the US. This multi-faceted position will be responsible for systems administration, network administration, desktop support, and policy/procedure development and implementation. The Systems Administrator will work in conjunction with our global IT department to plan, implement, and support internal US IT initiatives.
ｷ The ideal candidate will be responsible to:
ｷ Assist in overseeing all technology operations and perform on-site and remote technical support, including IT tickets.
ｷ Provide suggestions for efficient and cost effective technological equipment and software.
ｷ Investigate user problems, identify their source, determine possible solutions, test and implement solutions, document for future reference.
ｷ Troubleshoot networks, systems, and applications to identify and correct malfunctions and other operational difficulties.
ｷ Monitor and assist in managing MPLS and dedicated leased internet circuits.
ｷ Supports Switches, routers, firewalls, VoIP devices, and internet connections.
ｷ Ensures compliance of IT Security Policies; provides support in security management and supports networking and security services in LAN, WAN.
ｷ Oversee organization and inventory of all hardware and software resources.
ｷ Key Experience:
ｷ 2+ Years of hands on experience in analyzing, designing, proposing and delivering technical solutions for a company, global preferred.
ｷ Experience in server, network, and computer (hardware/software) management.
ｷ Support configuration of VLANs, QoS on Cisco based devices (including Unity Call Manager)
ｷ Installation and support of Windows 7-10, Mac OS, and supporting applications
ｷ Possess customer service, organization, problem solving, communication, and leadership skills.
ｷ BSc/BA in Information Technology or 4+ years of relevant experience, engineering or relevant field.
Life at ThoughtFocus:
ThoughtFocus is a global company that brings together skilled professionals from many diverse industries and experiences. Within a broad framework of teamwork, knowledge sharing, and collaboration, we encourage our associates to achieve and excel in ways they may never have imagined for themselves.
Solving complicated client problems requires great people. ThoughtFocus is a firm built on the talent of its people. We work hard every day to nurture and expand the capabilities of our team members. As a member of the ThoughtFocus team you will be challenged every day to deliver innovative business solutions, elegant technology, and sophisticated business services focused on our client痴 end goals.
Affirmative Action Statement:
ThoughtFocus adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.
ThoughtFocus, a global IT consulting, product engineering, and business process management company, brings together skilled professionals from many diverse industries and experiences all oriented on our clients success.